Customer Success Representative - Field Based in New Jersey

Customer Success Representative

Explore opportunities with PharmScript, part of the Optum family of businesses. PharmScript is one of the nation's leading pharmacies, partnering with long-term and post-acute care facilities to supply medications to thousands of residents and patients. Be part of our team that's dedicated to delivering safe, accurate and timely medication to those who need it most. PharmScript is a place where you can thrive and contribute. Join us to start Caring. Connecting. Growing together.

We are looking for a relationship-focused and customer-driven Customer Success Representative to serve as a trusted partner to our long-term care facility clients. In this role, you'll work closely with facility leadership, nursing teams, and internal pharmacy departments to ensure our customers receive exceptional service and achieve the best possible outcomes.

This position combines customer relationship management, pharmacy operations support, regulatory guidance, and problem-solving. If you enjoy building partnerships, improving processes, and making a meaningful impact in healthcare, we'd love to hear from you.

We're looking for someone who is:

• Customer-focused and relationship-driven
• An effective communicator and collaborator
• Detail-oriented and highly organized
• Analytical and solution-focused
• Adaptable in a fast-paced environment
• Reliable with a solid sense of urgency
• Compassionate and empathetic toward customers and patients
• Committed to quality, compliance, and continuous improvement

This role works across both pharmacy and healthcare facility settings. You'll interact with facility leadership, nursing staff, and pharmacy teams while utilizing standard office and pharmacy equipment.

Travel is an important part of this role and includes regular visits to assigned facilities, customer implementations, training events, and special projects.

Primary Responsibilities:

Build Solid Customer Relationships

• Serve as the primary liaison between assigned facilities and PharmScript
• Develop trusted partnerships with Administrators, Directors of Nursing (DONs), and clinical staff
• Conduct regular onsite visits to support customer needs and ensure satisfaction
• Assist with issue resolution and customer follow-up
• Help facilities maximize the value of PharmScript services

Support Operational Excellence

• Partner with pharmacy and operational leaders to deliver outstanding service
• Coordinate new customer implementations, training, and go-live activities
• Monitor service performance and help meet customer commitments
• Troubleshoot challenges and identify effective solutions
• Compile customer reports and communicate key updates

Promote Compliance & Quality Care

• Support facilities in maintaining compliance with federal and state pharmacy regulations
• Conduct medication room, treatment cart, and medication storage inspections
• Assist with pharmacy inventories, audits, and documentation reviews
• Help facilities prepare for state surveys and regulatory reviews
• Ensure pharmacy policies and procedures are understood and followed

Educate & Train Facility Staff

• Provide educational presentations and in-service training programs
• Guide facilities on pharmacy best practices, medication management, and cost containment strategies
• Educate staff on medication utilization, medical necessity guidelines, and formulary options
• Support staff development through ongoing training and coaching

Manage Pharmacy Technology & Equipment

• Inspect and support pharmacy equipment and automated dispensing systems
• Perform inventory reviews, audits, troubleshooting, and replenishment activities
• Help facilities optimize pharmacy-related technology and processes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Long-term care pharmacy operations or Pharmacy Technician experience
• Must be located in New Jersey
• Driver's License, Car Insurance, and access to reliable transportation
• Travel 5 days a week within a defined territory in New Jersey

Preferred Qualifications:

• Pharmacy technician experience
• LPN or RN experience
• Demonstrated knowledge of regulatory requirements within healthcare or pharmacy settings
• Experience working in highly regulated healthcare, pharmaceutical, or medical environments
• Demonstrated familiarity with long-term care pharmacy dispensing systems and document management software
• Demonstrated proficiency in Microsoft Office applications
• CRM experience (Salesforce preferred)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard, and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.