Clinic Manager

Clinic Manager Location: Tupelo, Mississippi Position Type: Full-Time/Regular Overview STGi is currently seeking a Clinic Manager to provide services at our Community Based Outpatient Clinic. The Clinic Manager represents the interests of Veteran patients in all areas of the clinic while coordinating care with the Medical Center and key stakeholders. The Clinic Manager's primary responsibility is to manage the day-to-day operations of the clinic and to directly supervise and provide direction to all STGi staff, ensuring that professional clinical services are delivered in accordance with VA standards of care. This role requires a comprehensive understanding of clinic programs, processes, and procedures, as well as the interrelationships among various services. Additionally, the position is tied to Customer Service and Service Excellence program initiatives, supporting and enhancing the overall Veteran patient experience. Responsibilities Supervise support staff in delivery of care to patients. Lead and participate in PACT team huddles. Engage and retain clinic staff to promote a positive work environment. Hold regular staff meetings to ensure effective communication of critical information. Ensure patient visit quality metrics align with STGi and VA standards and goals. Monitor and manage staff timesheets for accuracy and compliance. Order and maintain inventory of medical and administrative supplies for the clinic. Support, counsel, and address issues with staff members as needed to maintain performance and morale. Ensure the clinic is adequately staffed for quality care delivery and continuity of care between the VAMC and the clinic. Maintain universal precautions and infection control practices. Supervise medical assistants and/or licensed practical nurses who obtain initial information from patients. Provide smooth and timely flow of patients in accordance with VA access standards and triage protocol. Perform CPR and assist during respiratory and cardiac arrest procedures. Document pertinent patient information in medical records and in VISTA to demonstrate quality care delivery and continuity of care. Keep the VISTA clinic reminder tracking system current for each enrolled patient. Assist in scheduling patients for initial and follow-up appointments in accordance with VA access standards and patient medical necessity. Keep patients informed regarding their plan of care, including lab and diagnostic test results as needed. Provide health materials, resources and education to patients and families as needed. Assist providers, as required, in ensuring all patient information on electronic encounter documentation is complete and accurate. Participate in ongoing Performance Improvement activities between Subcontractors and the VAMC. Ensure that all required reports and clinical/administrative documentation are completed accurately, timely, and completely. Participate in the management of day-to-day CBOC operations. Comply with all applicable regulations and standards (federal, state, Joint Commission, OSHA, VA, etc.). Maintain confidentiality of all information and support patients' privacy, rights, and safety. Perform other work-related duties as assigned. Required Skills Must have exceptional diplomatic communication skills and experience in handling difficult customer situations. Preferred one to three years' experience as a clinic manager in related patient care areas (e.g., Family Practice/Adult Practice/Women's Health). Must be detail oriented and able to multi-task. Proven track record in advanced high level customer service and follow-through. Current, full, active, and unrestricted RN license in Mississippi. CPR/BLS certified (AHA or MTN). Knowledge of Microsoft Office and EMR systems. Required Experience Education Graduate of a school of professional nursing approved by the appropriate State agency. Accredited by ACEN or CCNE at the time the program was completed. Bachelor of Science in Nursing (BSN) preferred OR Bachelor of Management in Healthcare Administration preferred. Working Conditions/Physical Requirements Moderate physical activity; ability to handle objects up to 25 pounds; standing/walking >4 hours per day. Work is normally performed in a typical interior/office environment. Respond to medical emergencies within the clinic as needed. Disclosures The preceding job description is provided for informational purposes and is not a comprehensive inventory of duties, responsibilities, or qualifications. STGi is an Equal Opportunity Employer. This description may be updated as needed. #J-18808-Ljbffr