Clinical Transfer and Access Coordinator, 24 Hours Nights, Transfer Center

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The mission of the UMMMC Transfer Center is to coordinate safe, timely, and appropriate care by connecting providers and linking resources to the patient within and outside of UMMMC. The primary role of the Clinical Transfer Coordinator is to communicate with referring providers and connect them with the most appropriate receiving UMMHC provider based on patient's specific medical need. The Clinical Transfer Coordinator's role is to triage accurately and advocate for safe and timely care. The Clinical Transfer Coordinator strives to facilitate the following services:

• Centralized intake for all transfers, including bed placement recommendations
• Expedited transfer and more timely care for critically ill or injured patients
• Dependable triage services for the pediatric and adult patients in our community.
• Timely provider to provider consultative services and hand-offs to discuss patient care needs.
• Management of bedside emergency situations and prioritization of real-time care concerns

Major Responsibilities:

• Utilize the nursing process to triage patients and advocate for safe, timely and appropriate care in the most appropriate setting.
• Uses critical thinking, strategic prioritizing, and critical thinking to coordinate the care of patients who have an acute change in their condition using telecommunication tools to bring clinical experts quickly to their bedside.
• Facilitate communications and activities between the patient care units, providers and other hospital departments as required. Anticipates potential problem situations and intervenes as appropriate.
• Collects data and provides virtual nursing care to achieve optimal outcomes and to influence practice patterns.
• Utilizes resources and performs at a level conducive to support the delivery of safe, timely, effective, efficient, equitable, and patient-centered care by acute and critical care teams.

Position Qualifications:

License/Certification/Education:

Required:

• Bachelor's degree in Nursing. Applicants with an Associate's degree in Nursing who are currently enrolled in a Bachelor's degree program will be considered.
• Current Massachusetts Nursing licensure and registration.

Experience/Skills:

Required:

• Minimum of 3 years emergency department clinical experience.
• Thorough knowledge of the discipline of nursing and understands limits of RN scope of practice.
• Excellent verbal, written, and computer skills.
• Possess high-level skills in communication, decision-making, systems thinking, and computer literacy due to the remote nature of the practice environment.
• Demonstrate understanding of pathophysiology and rationale of special needs and common problems associated with physiological, psychosocial, safety, learning, rehabilitative, spiritual/cultural, and self-care issues for acutely and critically ill patients.

Preferred:

• Previous experience in virtual/telephonic nursing and triage.
• Previous experience in Care Coordination/Case Management.

Hours/Schedule Notes:

• Hours are 7p-7a
• Schedule includes working every third weekend and holiday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for disability assistance as soon as possible.