Operations Manager - Transit

Job Description

Job Description

Oversees daily activities of New Bedford and Fall River bus operations to ensure that each location is being properly operated for the safety and security of our passengers.

This position does require an on-call rotation schedule and is responsible for supervising 95+ employees.

-Assumes first-line supervision of agency employees. Ensures company policies and procedures are followed.

-Assists the AGM-Operations in the day-to-day operational oversight of location operations including routing/scheduling, FTA and MASSDoT compliance, safety and security of buses and facilities.

-Ensures drivers have the daily documentation necessary to complete their routes.

-Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as an emergency back up member of Dispatch or Scheduling Team.

-Completes necessary daily, weekly, and/or month reports for agency.

-Properly document accidents or incidences, respond in emergency if necessary, and communicate with the safety department pertaining to the accidents and incidences.

-Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.

-Participate as needed in safety meetings, labor-management meetings, IT and software implementation meetings, and other operational or administrative meetings. Meet with employees individually to address safety, performance, attendance, policy compliance, and other workplace matters to support efficient and effective operations.

-Assists the AGM-Operations to communicate with Finance and HR to develop manpower requirements for dispatchers, operators, and assists with evaluating trip patterns for run structure revisions.

-Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains, orders necessary driver and staff uniforms.

-Monitors and evaluates Operations activities. Includes vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, road call data, and other operations related functions.

-Performs all other duties as assigned and may assist with other areas of the agency based on needs.