Account Partner - Public Sector NGO/ Non-Profit

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.About the RoleSalesforce Professional Services is seeking a driven and mission-oriented Account Partner to join our Nonprofit & NGO practice. In this role, you will serve as a trusted advisor to our nonprofit and NGO customers, leading the sale of Professional Services engagements that help mission-driven organizations maximize their investment in the Salesforce platform. You will partner closely with core sales teams, delivery leaders, and customers to craft and close transformative services deals.Key ResponsibilitiesOwn and grow a portfolio of Professional Services opportunities across a defined set of NGO and nonprofit accountsDevelop and execute account-level services strategies aligned to customer transformation goals and Salesforce product adoptionLead discovery and scoping conversations to understand customers' business challenges, technical landscape, and success criteriaCreate and present compelling services proposals, Statements of Work (SOWs), and delivery roadmaps tailored to NGO mission objectivesBuild and maintain executive-level relationships with key stakeholders at customer organizations, including CxOs, IT leaders, and program directorsCollaborate with Salesforce Account Executives, Solution Engineers, and Customer Success teams to drive pipeline and close services dealsPartner with Delivery Managers and Practice Leaders to ensure successful engagement handoffs and customer satisfactionAccurately forecast services bookings and maintain pipeline hygiene in Salesforce CRMStay current on Salesforce product innovations, including Nonprofit Cloud, Program Management Module (PMM), and Nonprofit Success Pack (NPSP)Serve as a subject matter advocate for the NGO segment, contributing to internal knowledge sharing, best practices, and go-to-market initiativesRequired Qualifications7+ years of experience in professional services sales, consulting, or account managementDemonstrated experience working with nonprofit or NGO organizations, including a strong understanding of the sector's funding models, mission priorities, operational challenges, and constituent engagement strategiesProven track record of meeting or exceeding services revenue targets in a quota-carrying roleExperience structuring and selling complex, multi-phase professional services engagementsStrong executive presence with the ability to communicate value and influence decisions at the C-suite levelExceptional written and verbal communication, presentation, and negotiation skillsAbility to collaborate cross-functionally in a highly matrixed, fast-paced environmentBachelor's degree or equivalent experienceAbility to travel 25-50%Preferred QualificationsExperience with Salesforce Nonprofit Cloud, NPSP, or Program Management Module (PMM)Salesforce certifications (e.g., Salesforce Certified Administrator, Nonprofit Cloud Consultant)Familiarity with grant management, fundraising platforms, or case management systems common in the NGO spacePrior experience at a system integrator, consulting firm, or enterprise software company serving the nonprofit sectorUnderstanding of government-funded NGO compliance requirements (e.g., USAID, UN, global health organizations)What We OfferCompetitive base salary + performance-based incentive compensationOpportunity to work at the intersection of technology and social impactAccess to Salesforce's world-class training and enablement resourcesCollaborative and inclusive team cultureSalesforce's 1:1:1 philanthropic model — giving back is core to who we areAbout Salesforce Professional ServicesSalesforce Professional Services partners with customers to accelerate business value and drive transformation on the world's #1 CRM platform. Our NGO practice is dedicated to empowering nonprofit and mission-driven organizations to better serve their beneficiaries, donors, and communities through innovative technology solutions.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $155,545 - $208,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $171,080 - $228,800 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.SummaryLocation: Virginia - Remote; Maryland - Remote; District of Columbia - Washington; Texas - Remote; California - Remote; Illinois - RemoteType: Full time