Social Worker III - Continuous Quality Improvement Trainer

Responsibilities This employee's primary responsibility is to monitor performance using case reviews and data analysis. Uses case reviews to evaluate adherence to federal, state, and county policies and to assess the quality of work performed by individuals and teams within the division or program area. The employee also assists in the development and delivery of training to reduce error rates, improve program integrity, and enhance services provided. Other duties are performed as directed by the CQI Social Work Supervisor or the DSS Director. Conduct qualitative reviews of screened out reports, assessments, in‑home services and foster care cases and licensing processes to ensure compliance with federal, state, and county policies, standards, and procedures. Collect, organize, and analyze data from cases to identify patterns and trends related to service delivery, effectiveness, customer outcomes and policy adherence. Implement a plan for using random and stratified sampling to review cases. Consult with case workers and supervisors to ensure validity of data. Provide training and coaching to staff according to needs identified in the CQI process. Use database applications to present data in a clear and actionable format. Present findings and data to agency staff, leadership, or other stakeholders. Demonstrate in‑depth knowledge of relevant policies and practices that align with policy and/or procedural requirements. Co‑facilitate or individually train agency staff on identified topics. Thorough knowledge of IV‑E eligibility and other funding sources. Collaborate with staff, stakeholders and external professionals across departments. Perform other duties as assigned by the team supervisor, the agency director or their designee. Make recommendations to the supervisor to improve case worker and supervisor practice, including revisions or additions to division protocols. Continue to monitor and report on efforts to improve performance in the Program Development Plan. Qualifications Thorough knowledge of social work principles, techniques and practices, and their application to complex casework, group work and community problems. Considerable knowledge of a wide range of medical, behavioral and/or psychosocial problems and their treatment theory. Considerable knowledge of family and group dynamics and a range of intervention techniques, governmental and private organizations, and resources in the community, laws, regulations and policies which govern the program. Considerable knowledge of the methods and principles of casework supervision and training theory, principles and techniques. Ability to interpret, apply and communicate a variety of policies, procedures and regulations; exercise sound judgment in assessing training needs; develop course outlines and lesson plans; adapt and communicate information to a wide range of audiences and situations; counseling skills; establish and maintain effective working relationships with peers and stakeholders; and express ideas clearly and concisely. Master's degree in social work from an accredited school of social work; or Bachelor's degree in social work from an accredited school of social work and completion of the Child Welfare Collaborative (Child Welfare positions only); or Bachelor's degree in social work from an accredited school of social work and one year directly related experience. Master's degree in a human services field and one year of directly related experience; Bachelor's degree in a human services field from an accredited college or university and two years directly related experience; Bachelor's degree from an accredited college or university and three years of directly related experience. Preferences: Master's degree in social work from an accredited school of social work and one year of directly related experience; Bachelor's degree in social work from an accredited school of social work and two years of directly related experience. Successful completion of Pre‑Service Training: Child Welfare in North Carolina is required. #J-18808-Ljbffr Johnston County, NC