Project Manager

Project Manager

Creative Realities, Inc. is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether it's thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Health Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support.

We are looking for a Project Manager who has experience in the A/V installation, Digital Signage, or construction industries who can manage multiple digital solution installations for our clients. The Project Manager is the primary project management lead who is accountable for running multiple AV Install projects through both Installation Planning and Execution phases, creating a predictable experience for both employees and clients alike. This position will be a part of a rollout of several projects with similar scopes of work. You will work closely with a Program Manager who is running this business vertical to forecast and plan installations for each customer assigned.

Key Responsibilities:

• Responsible for planning, facilitating, and administering the installation projects assigned to them.
• Coordinate internal resources and installation sub-contractors to ensure that all elements of the overall solution are properly and effectively deployed.
• Will serve as first level of technical escalation for installation issues for assigned program team.
• Assisting install managers with more complex installations.
• Identify, assess and communicate with all stakeholders
• Manage the triple constraints on any given project: Schedule, Cost and Quality
• Manage overall project timelines and milestones by working with cross functional team, while considering budget, schedule and quality of the project
• Assume full ownership for the project and escalate to senior management as needed to ensure company and client goals are met
• Manage/initiate all project billing per the SOW
• Participate in weekly project reviews with internal teams and clients as required
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented
• Travel up to 30%

Administration:

• Collect and maintain all required project artifacts
• Work with Account Managers to create change orders as required
• Manage/initiate all project billing per the SOW
• Provide timely and professional client service to ensure client's expectations and needs are met
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented
• Review Budget vs. Actuals on all projects weekly to ensure we are within scope
• Provide Weekly update to management on install success/fail metrics

Education and Experience:

• 7+ years installation project related experience
• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred
• Bachelor's Degree preferred
• AVIXA CTS and/or Digital Signage Federation certification desired
• Experienced user of software CRM tools. Proficient with Microsoft Office applications.
• Strong technical aptitude and ability to translate technical concepts for non-technical buyers

Key Competencies/Behaviors:

• Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements
• Self-motivated, achievement-oriented with superior planning and time management skills
• Excellent written communication and presentation skills
• Team oriented; Ability to collaborate cross functionally and to influence without direct authority
• Positive attitude; willingness and initiative to learn
• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities
• Must be able to handle multiple projects at once

Core Values:

• Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and have fun along the way!
• Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
• Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
• Helps First: We are stronger when we work together. We help first—whether it's with our clients or our internal teams.
• Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
• Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right.

Benefits:

Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances; access to participate in company Vision insurance and other voluntary benefit programs; eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay. May be subject to change based on open enrollment periods or at the Company's discretion.