Front Desk Coordinator - Jefferson City

Front Desk Coordinator

A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.

Position Summary

The Joint Chiropractic is seeking a dedicated and motivated WC to join our growing team. This role focuses on maintaining the clinic's appearance and presentation. The WC is responsible for creating a welcoming friendly environment for all patients. As well as responsible for all patient communication and interaction and the clinic's customer service, sales, and marketing liaison.

Primary Accountabilities:

• Prepare the clinic for opening each day.
• Greet all customers and create a welcoming friendly environment.
• Maintain a clean work environment free of clutter.
• Communicate with the Clinic Leads and/or the Operations manager needs of the clinic.
• Advocate for the patient according to the DC treatment plan.
• Assist the Clinic Leads with local marketing and promotions.
• Follow all policies and procedures of the franchise.
• Assist and communicate the needs to meet the Patient Experience Assessment (PEA) standards.
• Pass the corporate mandated WC assessment.
• Maintain an updated knowledge of all systems through e-learning and additional materials.
• Prioritize and manage the flow of the clinic via visit procedure and carbon lead responses.
• Additional duties as assigned.

Skills Required:

• Working knowledge of Microsoft Excel and Word
• Working knowledge of Google Drive, gmail, chat, Sheets and Documents
• Experience working within POS and CRM systems
• Organizational skills, attention to detail and an expectation of excellence
• Effective communication skills among a wide array of educational levels
• Exceptional time management and multi-tasking skills
• Basic understanding of Chiropractic Wellness Philosophy and principles.

Leadership Expectations:

• Display accountability through all forms of communication with timeliness, clarity, and completeness
• Maintain a high level of integrity
• Maintain high level of professionalism and act as upstanding citizen

Schedule

This role requires availability M-F from 9:30am to 7pm and Saturday from 9:30am to 4pm

Compensation and Benefits

• Starting salary: 35,000 to 45,000 depending on experience.
• Bonus potential 5% to 10% commission
• 4-5 day workweek
• Medical, dental, and vision insurance
• Aflac supplemental insurance
• STD, LTD, and Life insurance
• 401(k) with company match
• HSA with company Match
• PTO accrual

Why Join Us

When you join The Joint, you're not just starting a new job, you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.

Business Structure

You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.