Business Advisory Banking Relationship Manager

Location: On site in location listed in job posting.

Summary

Responsible for acquiring, managing, growing, retaining,  risk management, and relationship development/planning of approximately 250 business relationships with $1 – 5 mm in annual revenues, serving as a single point of contact for the customers within the bank; deliver business and deposits services, sell secured and unsecured business loans adhering to credit policy and underwriting parameters; identify referral opportunities for Retail Branch Partners and Business Product Partners; serve as a business consulting resource for the Retail Branch network. Position works from a bank facility in Winston-Salem.

Revenue Growth/Product Production

• Expert business profiling and a deep understanding of business operation cycles will be used to uncover revenue/growth opportunities beneficial to the customer (efficiency and profitably) and to the bank, serving as a financial advisor to the business through its primcipals/owners.
• Achieve product production goals, key financial metric results, and sales activity goals as defined by the banker scorecard.
• Use problem solving, listening, listening, understanding, and responding techniques to proactively reach out to customers to identify sales opportunities that are aligned with customer needs and bank priorities, helping the customers to operate their businesses more efficiently and profitably.
• Effectively engages product partners to develop holistic customer relationships.

Retention/Sales and Service Support

• Meets bank standards for accuracy, response times, service scores, relationship retention, contact rate, and customer loyalty.
• Proactively looks for ways to enhance service and referral performance by seeking coaching, supporting bank strategy and initiatives, and using all available tools to improve the customer experience and enhance performance.
• Partners with branch and product partners seamlessly to provide an excellent customer experience defined by expertise, ease of use, and responsiveness.

Risk Management

• Expertise in identifying non-credit risk through account reviews, customer conversations, and publicly available information.
• Adheres to all regulations, compliance, Bank policies and procedures, and delegated authorities.
• Manages risk related to credit, operational, regulatory, reputational, privacy, and legal aspects of personal interactions with customers and bank personnel.
• Completes all required training by establish deadlines.

Requirements

• Bachelor’s degree and three years of banking experience. Business credit training and lending experience preferred.
• High school diploma or GED and seven years of banking experience. Business credit training and lending experience preferred.