Office Coordinator

Job Description

Job Description

Summary The Office Coordinator owns the customer journey from first inquiry through invoicing, supports basic bookkeeping, and keeps day-to-day office operations running smoothly. This is a broad, hands-on role blending sales support, customer communication, front-desk reception, revenue tracking, and light administrative work. It suits someone highly organized and self-directed who is comfortable switching between client-facing, technical, and administrative work. Key Responsibilities Customer Relations & Front Desk Greet customers on arrival and manage the check-in process

Respond to all customer and wholesale inquiries across channels, including the company's Google Voice line, email, and Facebook / Instagram messages

Conduct timely follow-ups with prospective and existing customers to move leads forward and maintain relationships

Sales Support & Lead Management Enter and maintain all leads in the CRM (GoHighLevel)

Track lead-source acquisition and reporting through a dedicated spreadsheet

Prepare and provide estimates and quotes for retail and wholesale work

Schedule appointments, jobs, and personnel as needed

Billing, Bookkeeping & Revenue Tracking Generate and send invoices for completed retail and wholesale work

Administration Provide occasional administrative and HR support as needed

Maintain a clean, tidy, and organized office and reception area

Maintain and update the company website (Squarespace), including content, images, and page edits

Qualifications Required Experience with CRM systems (GoHighLevel a plus) and comfort managing data in spreadsheets

Strong written and in-person communication and customer-service skills

Highly organized with the ability to manage multiple responsibilities independently

Preferred (Nice to Have) Basic bookkeeping or accounts payable experience; familiarity with QuickBooks

Experience with Google Workspace administration

Familiarity with Squarespace or similar website platforms