Customer Service Representative - State Farm Agent Team Member

Insurance Customer Service Representative Remote

Position Overview: We are seeking an experienced, organized Customer Service Representative to join our established State Farm agency in a fully remote position. Our agency serves over 2,500 households and has a knowledgeable team with extensive State Farm experience and established service processes. We are also temporarily servicing a State Farm TASP office in Concord, NH, through February 1, 2027. This position will assist with both offices during that transition but will stay with the legacy office. This role focuses on Beginning of Day (BOD) activities, daily policy servicing, billing, claims follow-up, and incoming phone support. You'll also identify additional customer needs and refer opportunities to our production team. We need someone who takes ownership, works independently, and delivers accurate, efficient customer service.

Key Responsibilities:

• Review and process service tasks, notifications, and pending cases.
• Monitor policy issuance, underwriting requests, and missing documentation.
• Manage billing reminders, cancellation warnings, and payment follow-up.
• Review policy changes, discounts, and account updates.
• Maintain organized task queues and timely follow-through.

• Process vehicle additions/replacements, driver changes, and coverage updates.
• Handle address changes, lienholders, renters changes, and routine transactions.
• Assist with billing, payments, and account inquiries.
• Follow up on underwriting requirements and outstanding requests.
• Assist with Drive Safe & Save enrollment.
• Identify additional insurance and financial services needs and refer opportunities to producers.

• Answer incoming calls and resolve routine service requests.
• Communicate with customers by phone, email, and text.
• Document interactions and coordinate with team members.
• Proactively follow up on claims and help customers connect with claims representatives.
• Escalate customer concerns when appropriate.

Qualifications:

• Active Property & Casualty insurance license.
• Extensive State Farm agency experience , including systems, workflows, and service operations.
• Experience with BOD, policy servicing, and customer follow-up.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities independently in a remote environment.
• Dependability, accountability, and exceptional attention to detail.
• Ability to recognize customer needs and referral opportunities.

• Active Life & Health insurance license.
• Experience with State Farm Modernization and State Farm Billing.
• Proficiency with ECRM and policy transactions.
• Experience handling cancellations, underwriting requirements, and billing issues.

What We Offer:

• Competitive salary based on experience.
• Employer-provided health insurance.
• Retirement plan with employer matching.
• Three weeks of paid PTO starting in year one.
• Paid company holidays.
• Professional training and development.
• An experienced, supportive team with established processes.

Who Will Succeed? You're organized, dependable, and take pride in getting things done right. You enjoy helping customers, solving problems, and making sure nothing falls through the cracks. You'll join an experienced team that values collaboration, accountability, and exceptional service.

If you're an experienced State Farm agency professional seeking a long-term remote opportunity, we'd love to hear from you! This position is with an independent contractor State Farm agent, not State Farm Insurance Companies. Employees must meet applicable licensing requirements and are not employees of State Farm.

This is a remote position.

Compensation: $55,000.00 - $75,000.00 per year

Do you want a career and not just a job?

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Craig Vickers - State Farm Agent may be the right fit for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Craig Vickers - State Farm Agent!

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Keene, NH.
• Our office is open 8:30-5:00.
• I have been a State Farm agent since 2014.
• I am a proud graduate of University of Southern Maine.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.