PT Bilingual Help 365 Bronx Case Manager (English/Spanish)

PT Bilingual Help 365 Bronx Case Manager (English/Spanish) New York Common Pantry (NYCP), Bronx, New York, United States. NYCP is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. About this position The Part‑Time Bilingual Help 365 Bronx Case Manager (English/Spanish) will assist new individuals/families and existing Pantry Members with intakes for the Choice Pantry Bronx program. This role includes providing membership cards, orienting members on program rules, screening for entitlements and benefits, facilitating benefit acquisition (e.g., Food Stamps, Medicaid, Public Assistance, Social Security Supplemental Income), making employment referrals, confirming benefit acquisition, and helping prevent families from eviction. Location Bronx, NY. The position reports to the Managing Director of Programs at 1290 Hoe Ave, Bronx, NY 10459. Schedule: Tuesday – Saturday, 10 am to 3 pm; up to 28 hours per week. Responsibilities Conduct intake assessments for all new clients and provide emergency pantry assistance as needed. Screen clients using the ACCESS NYC benefits screening tool to determine eligibility for public benefits and entitlements. Educate clients on available benefits and collaborate with them to pursue services through Help 365 case management. Assist with and track applications for public benefits, including SNAP (Food Stamps) through the Human Resources Administration, ensuring timely follow‑up. Verify and document receipt of benefits and entitlements for each client. Create and maintain accurate Pantry Membership records to support ongoing supplemental food assistance. Perform annual recertifications and re‑screenings to ensure continued eligibility for services and benefits. Resolve membership‑related issues, including lost, inactive, or incorrect membership cards. Maintain accurate, timely, and confidential case records in the client database. Other responsibilities as assigned. Qualifications Full professional proficiency in both English and Spanish. Bachelor’s degree in Social Work, Human Services, or a related field preferred; equivalent work experience is also preferred. Commitment to helping communities in need and NYCP’s mission. Strong knowledge of public benefits, entitlements, and related systems. Experience with case management databases strongly preferred. Proficiency in Microsoft Office Suite and Google Workspace (Drive, Docs, Sheets). Strong data entry and spreadsheet skills with the ability to learn new systems quickly. Solid computer literacy and general administrative/clerical skills. Ability to work effectively with diverse populations in a respectful and culturally competent manner. Strong multitasking skills and ability to work efficiently in a fast‑paced, high‑traffic environment. Excellent customer service, communication, and interpersonal skills. Benefits Pay: $21.50 per hour Paid holidays Paid time off, including vacation, personal, and sick leave 403(b) retirement plan Employer‑paid life insurance and long‑term disability Voluntary life insurance Voluntary pet insurance New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law. #J-18808-Ljbffr Ny-Common-Pantry