Pharmacy Technician

Care In The Community Coordinator Pharmacy Technician

The Care in the Community (CITC) Coordinator Pharmacy Technician is a certified, highly specialized technician responsible for coordinating all outpatient pharmacy-related aspects of community care prescriptions and authorizations. The incumbent serves as a liaison between Outpatient Pharmacy, Community Care program manager and pharmacists, non-VA providers, patients, and internal VA clinical teams to ensure timely, accurate, and compliant processing of community-based medication needs.

Duties include, but are not limited to:

• Assists with maintaining required records, documentation, and reference materials related to community-care medication processing, safety standards, and regulatory requirements.
• Coordinates regularly with supervisory pharmacists and Community Care program staff regarding workload status, authorization needs, and operational issues.
• Monitors Community Care dashboards, consult queues, and workload reports to identify pending prescriptions, delays, or patients requiring pharmacy intervention.
• Triages community-issued prescriptions for completeness, formulary requirements, documentation needs, and eligibility for VA fulfillment in accordance with VHA, VA CC, and local policy.
• Utilizes knowledge of available contract information and patent right limitation to switch to alternate generic products when available.
• Utilizing the government purchase card, selectee will comply with all acquisition regulation, Federal, VA, and local to include mandatory sources/ contracting hierarchy.
• Coordinates with non-VA providers to obtain necessary clinical information such as diagnosis, progress notes, lab results, or corrected prescription details.
• Reviews clinic and community care schedules and collaborates with procurement and pharmacy supervisors to ensure medication and supply availability when VA fulfills the prescription.
• Maintains communication with Community Care staff, VA clinicians, and non-VA providers regarding changes in authorization status, anticipated medication needs, and workflow adjustments.
• Other duties as assigned.

Work Schedule: 8:00AM-4:30PM M-F May include weekends/ holidays per the needs of the pharmacy dept.

US Department of Veterans Affairs