Administrative Support Clerk - Kansas City Regional Office

Administrative Support Clerk - Kansas City Regional Office Typical working hours: 8:00 AM to 5:00 PM, Monday through Friday Job Location: This position is domiciled at the Kansas City Regional Office, 821 Admiral Blvd., Kansas City, MO 64106. Why you'll love this position: The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities. Role Description: We are recruiting a qualified positive professional to join our Clerical Support Team, working primarily with the Utilization Review team and the Director's Office. This position may handle sensitive information pertaining to funding requests and appeals. It is crucial that the person in this role have the ability to maintain confidentiality with regard to internal and external matters occurring during the course of daily work. Additionally, we are seeking someone with excellent written and verbal communication skills who will be able to establish and maintain effective working relationships with the individuals we serve, their families and caregivers, contracted service providers, Regional Office co-workers and the public. Office support involves a variety of tasks which require: Independent decision making in accordance with policies and procedures Initiative to learn complex operations quickly and perform them accurately Flexibility in a fast-paced deadline driven environment with shifting priorities Proficiency with office practices, computer systems, software, and standard office equipment Primary Responsibilities: Operate as a member of the Clerical Support Team, collaborating to ensure timely completion of correspondence, data processing, and record keeping, as well as providing professional and welcoming initial contact over the phone or in person to those who visit our facility. Serve as receptionist or information clerk for the two Assistant Directors; determining purpose of contact; providing general information and assisting in preparation of forms; directing individuals to proper destination; receiving and distributing messages; and scheduling and/or arranging appointments. Perform data entry, typing and editing a variety of material, which may contain technical or specialized terminology, reviewing documents for accuracy and completeness, and preparing and scanning confidential documents for electronic storage. Assist with preparation of letters and documents needed for Medicaid waiver service requests and appeals. Monitors timelines related to the Utilization Review timelines and appeals. Typical Qualifications: 1 year of relevant experience in office work. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. Complete information must be provided for your request to be considered. Documentation supporting your eligibility (transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you have any questions about this position, please email/call Teddi Castillo with Human Resources at: View email address on click.appcast.io, View phone number on click.appcast.io. #J-18808-Ljbffr State-of-Missour