Supervisor Pharmacy Technician-Boise Outpatient Pharmacy

Pharmacy Technician Supervisor

St. Luke's Health System Location: Boise, Idaho Department: Outpatient Pharmacy Employment Type: Full-Time

Schedule: Monday through Friday, 7:00 a.m. to 7:00 p.m. with variable start and end times. Occasional Saturday shifts from 8:00 a.m. to 3:00 p.m. may be required based on operational needs.

Overview: At St. Luke's, our dedicated team of professionals strives to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. We are seeking a Pharmacy Technician Supervisor to join our Boise Outpatient Pharmacy team.

The Pharmacy Technician Supervisor is responsible for overseeing the daily operations, productivity, and performance of a team of approximately 16 Pharmacy Technicians within a high-volume outpatient pharmacy setting. This role serves as a key operational leader, ensuring efficient workflow management, staff development, regulatory compliance, quality improvement, and exceptional patient service. Final verification of technician work remains under the authority of a licensed pharmacist.

What You Can Expect: As the Pharmacy Technician Supervisor, you will provide leadership and direction to pharmacy technical staff while supporting operational excellence and a culture of accountability, teamwork, and continuous improvement. This position plays a critical role in maintaining safe, efficient, and sustainable pharmacy operations that directly support patient care and prescription processing.

Responsibilities:

• Provide day-to-day supervision and coordination for a team of approximately 16 Pharmacy Technicians.
• Monitor, prioritize, and optimize technician workflow to ensure timely prescription processing and service delivery.
• Support pharmacy operations by overseeing activities related to medication preparation, dispensing support, and prescription processing for pharmacist verification.
• Coach, mentor, and provide guidance to technician staff to ensure high-quality performance and professional growth.
• Coordinate onboarding, training, competency development, and ongoing education for Pharmacy Technicians.
• Develop and maintain employee work schedules to support staffing needs and operational demands.
• Participate in recruiting, interviewing, onboarding, performance evaluations, corrective action processes, and other employee relations activities in partnership with pharmacy leadership and Human Resources.
• Monitor productivity, quality, and operational metrics and lead performance improvement initiatives.
• Ensure compliance with state and federal regulations, accreditation standards, organizational policies, and pharmacy best practices.
• Support inventory management, record retention, controlled substance documentation, and other operational compliance activities.
• Serve as a liaison between frontline staff and pharmacy leadership, fostering communication and employee engagement.
• Identify opportunities for workflow enhancements, process improvement, and increased operational efficiency.
• Ensure technician staff complete assigned duties and maintain established service standards.
• Assist with departmental projects and perform other duties and responsibilities as assigned.

Qualifications:

Education:

• High school diploma or equivalent required.

Experience:

• Four (4) years of Pharmacy Technician experience required.
• Prior lead or supervisory experience preferred.

Licenses & Certifications:

• Valid Pharmacy Technician Registration in the state of Idaho (or state of practice).
• Certified Pharmacy Technician (CPhT) certification required.

Preferred Qualifications:

• Demonstrated leadership, coaching, and team development experience.
• Strong organizational, communication, and problem-solving skills.
• Experience with outpatient pharmacy operations, workflow management, and quality improvement initiatives.
• Knowledge of pharmacy regulations, compliance requirements, and inventory management practices.

Physical Requirements:

• Frequently communicates with patients, providers, staff, and leadership to exchange information and provide direction.
• Frequently performs fine motor tasks related to pharmacy equipment and medication handling.
• Continuously utilizes visual acuity to identify medication labels, colors, and package details.
• Frequently exposed to blood, bodily fluids, non-intact skin, or tissue.
• Occasionally ascends or descends to access inventory and supplies.
• Occasionally positions self to retrieve items from various storage locations.
• Occasionally performs repetitive movements.
• Occasionally exposed to indoor and outdoor environmental conditions.

Why St. Luke's?

At St. Luke's, caring for people in the communities we serve is our mission, and that includes our team members. We offer a comprehensive benefits package designed to support your professional growth, financial well-being, and personal health.

Benefits include:

• Competitive compensation
• Retirement savings opportunities
• Medical, dental, and vision coverage
• Employee Assistance Program with on-site counseling resources
• Wellness programs, including access to Personify Health
• Career development and continuing education opportunities
• On-site wellness resources, including massage services at select locations
• A culture committed to employee engagement, collaboration, and excellence

About St. Luke's

St. Luke's Health System is Idaho's largest healthcare provider and is committed to improving the health of people in the communities we serve through compassionate, high-quality care and exceptional patient experiences.

St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status protected by law.