Lead Field Tech/Coordinator

Lead Technician – Minimum Expectations Proven experience leading field support teams in distributed environments (multi-site) Lead Demonstrated ability to manage staging/inventory, run structured checklists, and drive outcomes. Experience training/mentoring technicians and enforcing quality standards Ability to travel within assigned region and work extended hours/weekends as required Intermediate Level: Troubleshooting Desktop Windows 11 OS issues, Microsoft/Office 365 administration, Microsoft Office Basic Level: Antivirus, application installation, mobile OS, network LAN & connectivity troubleshooting, printer troubleshooting Provide on-site and remote technical support for desktops, laptops, peripherals, printers, and supported enterprise applications. Respond to Service Desk escalations and dispatch requests. Perform device imaging, deployment, replacement, and asset lifecycle tasks. Troubleshot standard operating system, application, network, and hardware issues. Accurately document work within the IT service management platform. Communicate effectively with end users and stakeholders; provide regular status updates. Escalate complex or recurring issues to Senior Field Support and/or appropriate internal teams. Experience with MECM, ITAM, ServiceNow, DUO, Cisco Secure Client is strongly preferred. Hands-on experience supporting business applications with an excellent understanding of core business processes. Site travel for deployments, installations, support, etc. work extended hours/weekends as required. Physical ability to lift and move potentially heavy IT equipment. Strong technical aptitude and initiative. Ability to establish and maintain working relationships with all levels of staff and management. Ability to accurately handle multiple support requests and project tasks simultaneously. Effective verbal and written communication skills. Excellent organizational and prioritization skills. #J-18808-Ljbffr