Membership Experience Director - Scottsdale / Paradise Valley YMCA

Description

The Valley of the Sun YMCA is honored to be among the top 50 YMCA associations in the United States, recognized for transforming our culture, vision, and operations. With 12 branches across the Valley and Northern Arizona, along with a thriving overnight camp in Prescott, we are a rapidly growing, cause-driven organization. Our mission is to enhance the nation's health and well-being while creating opportunities to give back and support our communities. If you are dedicated to being part of a greater movement, a career with the YMCA is for you.

POSITION SUMMARY OF A PROGRAM DIRECTOR OF HEALTHY LIVING:

With the assistance of Branch Leadership, develops, organizes, and implements high quality, member-focused membership services by assisting in leading the Membership Department of a branch. This position is responsible for the overall member experience and will touch all aspects of the branch's facility, programs, and staff.

RESPONSIBILITIES OF A MEMBERSHIP EXPERIENCE DIRECTOR:

• Works with Branch Leadership in developing operational objectives and strategic direction for membership growth and retention.
• With the help of the Executive Director, helps develop and monitor the branch membership budget to ensure fiscal objectives and helps raise branch efforts.
• Guides membership sales per established promotion guidelines, high quality member-focused environment, and works with the branch membership team to develop retention strategies.
• Monitors services to ensure that they meet the needs of the members, community partners, and association standards.
• Develops and maintains collaborative relationships with other community organizations.
• Provides effective communication to staff, members, prospective members, and community partners.
• Responds to all members, community inquiries, and concerns promptly and positively.
• Maintains full coverage/operations at the Welcome Center and Member Service areas, including Sales, Engagement, Connections, and other services areas as outlined Organizational/Branch Chart (e.g., Child Watch, Wellness Floor).
• Personally, leads the member experience by working in ratio at the welcome center during prime time and other times as needed or directed by the business needs or association expectations.
• Assists with the recruitment, training, scheduling and leads personnel and volunteers as needed.
• Provides input regarding staff performance and makes recommendations regarding development and promotion of staff to the Executive Director.
• Adhere to policies related to boundaries with consumers.
• Attend required abuse risk management training.
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.

*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.

REQUIREMENTS TO BE A MEMBERSHIP PROGRAM DIRECTOR :

• Minimum age of 21.
• Minimum of two years in membership services, marketing, sales and / or customer service.
• Working Knowledge of computers and office machines.
• Ability to communicate effectively in person, on telephone and through email.
• Ability to communicate effectively with diverse populations including members, peers / co-workers, supervisors and volunteers.
• Ability to learn and retain information related to programs, services and membership options.
• Ability to handle conflict management in a positive manner.
• Ability to coordinate and plan events and activities.
• Ability to lead staff team.

FULL TIME BENEFITS:

• Employee Assistance Program
• Free YMCA Family Membership
• Employee Program Rewards and Discounts
• Paid Vacation & Sick Leave (Once Accrued)
• 403b Retirement Savings Account Upon Hire
• Professional Development Opportunities & Trainings
• 12% Employer Funded Retirement Plan (Once Eligible)
• Health Benefits Including Medical, Dental, Vision, Life, and Disability Insurance

OUR YMCA CULTURE:

The Valley of the Sun YMCA has been a trusted place of belonging, growth, and opportunity. We are for strengthening families, and creating opportunities for every child, teen, adult and senior to thrive. Guided by our call to Be Well. Do Good. Lead Change. Our goal is to expand access, deepen impact and secure a sustainable future for the Y across Arizona.


Valley of the Sun YMCA is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this opening. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.

Our YMCA promotes a safe environment that is free from abuse. No form of abuse will be tolerated. All allegations of abuse will be taken seriously and responded to in accordance with our Abuse Response Process.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.