Operations Supervisor (Dental)

Job Description

Job Description

At Community Medical Centers (CMC), we're passionate about improving health and well-being in the communities we call home. That's why we work to ensure even our most vulnerable neighbors have affordable access to quality healthcare, regardless of age, income, or background. We offer integrated medical, dental, behavioral health, and supportive services, with a model of care that puts the patient at the center of a team-based approach. As one of the region's largest healthcare providers, our growing network of neighborhood health centers serves over 100,000 patients in San Joaquin and Solano counties.

MISSION

Working together to improve health and well-being in our communities.

BENEFITS

• Competitive Pay
• Medical, Dental, & Vision benefits options for full-time employees
• Flexible spending account for medical expenses
• Dependent care
• Employee assistance program
• Life Insurance
• Pet Insurance
• Short Term/Long Term Disability Insurances
• 403(b) retirement saving plan with company match
• 10 paid sick days/12 Holidays/Vacations days vary on position
• In Shape Discounted Gym Membership
• Excellent growth and advancement opportunities
• Collaborative and diverse environment

POSITION SUMMARY:

The Operations Supervisor is responsible for overseeing and managing the daily operations of the assigned clinic/program. This position will provide leadership and guidance to the staff, to ensure optimal quality of care, compliance with regulations, and efficient operation of clinic services. The Operations Supervisor will work closely with other healthcare personnel to ensure efficient and effective patient care. This is an on-site position.

SPECIFIC DUTIES:

• Manage day-to-day operations of the clinic/program, including scheduling, billing, staff management, and patient flow
• Resolve any patient issues or complaints
• Work collaboratively with other healthcare providers to ensure quality care for all patients
• Implement and monitor policies and procedures to ensure efficient and effective care
• Develop and maintain records of clinic/program performance
• Develop and maintain relationships with other healthcare providers and organizations in the community
• Develop and implement quality improvement plans
• Supervise assigned Leads and other team members, manage time and attendance, prepare schedules, deliver evaluations, participate in performance coaching and other documentation
• Formulate, affect, interpret, or implement organizational policies or operating practices
• Assist with staff recruitment, orientation, training, coaching, and skills development.
• Work collaboratively with Center/Program Manager and Human Resources to provide appropriate and timely follow-up on personnel issues.
• Collaborate with Center/Program Manager to develop a culture of collaborative teamwork, problem solving, positive communications, engagement, and flexibility. Act as liaison and foster positive working relationships between various teams and all staff.
• Assist and lead staff meetings as appropriate.
• Model, inspire, and hold staff accountable to meet Community Medical Centers, Inc. initiatives.
• Use a tone of voice that is warm, welcoming, respectful, caring to develop trusting relationships with all employees and external customers.
• Embrace the Patient Centered Medical Home model and the role of assigned staff in team based care.
• Participate and collaborate as a member of the Center Leadership Team, including organizational planning, efficient patient flow, and planning for patient care.
• Participate in various meetings as assigned.
• Assist staff to resolve patient complaints.
• Review and authorize inventory and complete supplies order forms to purchase supplies.
• Act as a resource for team members, provide information and advice around clinical practices, policies, and procedures.
• Work with Team Leads and clinic staff to ensure that we are in compliance with accreditation, certification, licensing and other related state and federal requirements
• Ensure a culture of safety in the workplace
• Encourage support of leadership for training and reinforce standards and importance post training.
• Maintain professionalism and confidentiality in administration and patient care areas.
• Oversee compliance of employment compliance items that include but not limited to: safety training, annual testing, CPR/BLS, and conduct competency trainings and skills assessments.
• Support progressive improvement and guidance for assigned staff, and opportunities to advance staff skills and roles through the development, implementation, standardization, and spread of workflows, and best practices.
• Proactively and systematically approach problems from the mindset of standardization.
• Work across the clinic, programs and the organization while being mindful of impact to others and to the entire system by holding staff accountable for work performance.
• Lead, develop, and participate in Continuous Improvement and Quality initiatives, including monitoring and using clinical data, monthly reports, and mandatory reporting data to improve staff clinical processes and quality of patient care.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS:

• High School Diploma or GED or higher.
• Two years or more of clinic/outpatient experience as a Team Lead or Supervisor
• Medical Assistant School Certificate or LVN Professional License preferred
• Current BLS Certificate or ability to obtain BLS Certificate.
• Strong leadership and interpersonal skills
• Excellent customer service, organizational and problem-solving skills
• Knowledge of health care regulations and standards
• Able to effectively supervise and motivate staff
• Knowledge of clinic and office procedures
• FQHC/Clinic management experience preferred.
• Knowledge and understanding of customs, beliefs, and needs of consumer group(s) served
• Ability to work independently with minimum on-site supervision
• Apply discretion and independent judgment using well established techniques, procedures or specific standards described in manuals or other sources.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of ambulatory care, CPT/ICD- 10 coding procedures and be familiar with Medi-Cal, Medicare, and commercial insurance billing procedures.
• Knowledge of Electronic Health Records systems, and other electronic systems and programs.
• Excellent social skills, professional demeanor, and leadership.
• Ability to proceed on own initiative using independent judgment and discretion.
• Knowledge of organizational policies, regulations, and procedures to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Ability to communicate effectively both verbally and in various written formats.
• Ability to react calmly and effectively in emergency situations.

TYPICAL PHYSICAL DEMANDS:

Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Required corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours.

TYPICAL WORKING CONDITIONS:

Work is performed in an office environment within a clinic setting. Involves frequent contact with staff and the public. Work may be stressful at times. Contact may involve dealing with upset people.

This job description is not intended to be a complete list of all responsibilities, skills, or duties required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Community Medical Centers. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Community Medical Centers is an Equal Opportunity Employer. It is CMC's policy to provide equal employment opportunities to all persons, regardless of age, national origin, race (including hair texture and hairstyle), color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.

At Community Medical Centers (CMC), we’re passionate about improving health and well-being in the communities we call home. That’s why we work to ensure even our most vulnerable neighbors have affordable access to quality healthcare, regardless of age, income, or background. We offer integrated medical, dental, behavioral health, and supportive services, with a model of care that puts the patient at the center of a team-based approach. As one of the region’s largest healthcare providers, our growing network of neighborhood health centers serves over 100,000 patients in San Joaquin and Solano counties.

MISSION

Working together to improve health and well-being in our communities.

BENEFITS

Competitive Pay
Medical, Dental, & Vision benefits options for full-time employees
Flexible spending account for medical expenses
Dependent care
Employee assistance program
Life Insurance
Pet Insurance
Short Term/Long Term Disability Insurances
403(b) retirement saving plan with company match
10 paid sick days/12 Holidays/Vacations days vary on position
In Shape Discounted Gym Membership
Excellent growth and advancement opportunities
Collaborative and diverse environment

Company Description

At Community Medical Centers (CMC), we’re passionate about improving health and well-being in the communities we call home. That’s why we work to ensure even our most vulnerable neighbors have affordable access to quality healthcare, regardless of age, income, or background. We offer integrated medical, dental, behavioral health, and supportive services, with a model of care that puts the patient at the center of a team-based approach. As one of the region’s largest healthcare providers, our growing network of neighborhood health centers serves over 100,000 patients in San Joaquin and Solano counties.\n\nMISSION\n\nWorking together to improve health and well-being in our communities.\n\nBENEFITS\n\nCompetitive Pay\nMedical, Dental, & Vision benefits options for full-time employees\nFlexible spending account for medical expenses\nDependent care\nEmployee assistance program\nLife Insurance\nPet Insurance\nShort Term/Long Term Disability Insurances\n403(b) retirement saving plan with company match\n10 paid sick days/12 Holidays/Vacations days vary on position\nIn Shape Discounted Gym Membership\nExcellent growth and advancement opportunities\nCollaborative and diverse environment