Account Manager, Commercial Lines

About Hub In a rapidly changing world, Hub International advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, we focus on providing our customers with peace of mind through advocacy and tailored insurance solutions that put clients in control. The Opportunity The Account Manager manages a book of insurance business and provides professional, courteous service to clients, carrier representatives, underwriters, and business partners. The role supports producers and/or account executives in obtaining, maintaining, and expanding business. Duties & Responsibilities Works closely with producers and HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures. Provides professional, courteous service to clients, carriers, underwriters, business partners, and HUB colleagues, achieving a rate of account retention that meets or exceeds expectations. Prepares and implements all transactions, paperwork, and internal processing for assigned accounts. Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact clients. Makes appropriate recommendations and attends continuing education training and courses. Acts as liaison between clients and insurance carriers to resolve service issues, negotiates with underwriters and carriers, and troubleshoots claims and billing issues. Identifies opportunities for cross‑sell and up‑sell of HUB products and services when appropriate for client needs. Maintains accurate and organized account files by documenting conversations and updating HUB computer systems and automated agency management systems. Prepares reports, proposals, and comparisons for management as required. May be responsible for account rounding and the development of new business in accordance with standard practices, policies, and procedures. Manages, organizes, and conducts client meetings, independently or with a producer. Performs other duties and projects as assigned. Qualifications High School Diploma or GED. 2-5 years of insurance industry experience (brokerage preferred) or equivalent combination of education and experience. Property & Casualty License. Knowledge / Skills / Abilities Effective oral and written communication with internal and external customers. Ability to present information and respond to questions from managers, clients, and the public. Proficiency with Microsoft Office Suite, Outlook, and agency management systems. Critical thinking: use logic and reasoning to identify strengths and weaknesses of alternative solutions. Desire to learn and grow within the insurance industry. Confidence and demeanor to interact with all levels within the organization. Ability to develop and maintain strong client relationships and collaborate with vendors. Ability to respond to customer needs, solicit feedback, and handle difficult situations promptly and accurately. Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to efficiently gather information, analyze and solve problems timely and thoroughly. Ability to prioritize and organize multiple tasks to complete assignments on time with optimal accuracy. Working Conditions And Physical Demands Must remain stationary for the majority of the workday. Must frequently communicate with colleagues and clients in person and by telephone. Constantly operates a computer and other office productivity machinery. Occasionally moves about inside the office to access file cabinets and office machinery. EEO and Accessibility Statement Hub International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, or federal laws. The EEO is the Law poster and its supplement is available here: . HUB is committed to E‑Verify and to ensuring accessibility for all users. For accessibility assistance, contact the US Recruiting Team at View phone number on click.appcast.io or View email address on click.appcast.io. For accommodation requests only; do not use this contact for application status inquiries. #J-18808-Ljbffr HUB International