Revenue Cycle Supervisor - Epic Professional Billing

Domestic Business Office Revenue Cycle Supervisor

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future.

The Domestic Business Office Revenue Cycle Supervisor is responsible for assisting Lead Supervisors with daily support of domestic revenue cycle staff members, as well as for working an assigned portion of the HMS account population for our clients. He/She will support the domestic revenue cycle staff as a point of contact for day-to-day questions and account escalations. The Revenue Cycle Supervisor will report to the Domestic Business Office leadership team. This position is critical to the consistent service delivery of revenue cycle management to multiple clients and has a direct responsibility to the unit financial performance.

Key Job Duties:

• Work a portion of account population for assigned client
• Assist Lead Supervisor in ensuring team members have enough work each day, or conversely in ensuring no team member has more work assigned than can be completed each day
• Support revenue cycle staff by being available throughout the day for questions and account escalations; provide answers when able, or escalate to Supervisor when needed
• Ensures staff are actively and appropriately communicating with payers regarding delayed or denied accounts
• Assists staff with denial resolution including appeals, claim corrections, and escalations
• Helps reinforce any operational changes and/or improvement initiatives communicated by Lead Supervisors or Managers; assists in providing necessary education and training
• Fosters collaborative environment that encourages teamwork, communication, performance recognition, and attention to goals
• Orients work standards around the highest standards of client service
• Applies knowledge of revenue cycle to identify, recommend, and execute performance improvements

Required Skills:

• Knowledge of accounting systems and insurance issues, healthcare industry issues and trends, legal issues in field of expertise, required third party and governmental guidelines, and work processing
• Superior knowledge of payer guidelines, reimbursement, and experience working with both government and non-government insurance
• Ability to analyze, collect, and interpret data trends; identify opportunities for improvement and translate them into action
• Familiarity with Epic system workflows preferred
• Strong communication skills with a demonstrated track record of interpersonal relationship management

Core Qualifications:

• Current permanent U.S. work authorization required
• High school diploma or equivalent required
• 3+ years of revenue cycle experience
• Proficient in Microsoft office (Word, PowerPoint, Excel)

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

This role requires remaining seated at a desk/computer for 8 hours daily; repetitive use of computer keyboard and mouse; use of computer monitors for 8 hours daily; interaction though video/audio conference calls and possible use of a headset with microphone; very rarely duties might require the ability to lift up to 20 pounds and bending & standing for periods at a time.

Position Level: Analyst

Country: United States of America