Quality Manager

Check out our Day in the Life video and see for yourself what rewarding pest control careers at Braman are really all about. Our dedicated employees are the key to our success, allowing Braman Termite & Pest Elimination to remain an industry leader for more than a century. We’ve been serving all of New England since 1890 with the most highly trained, knowledgeable specialists in the industry employed in a variety of pest control careers. We’re not your typical pest control company. We focus on quality, not quotas. And as a family business, we treat you as a valuable part of our team and are committed to your long-term success with us. We give you the training, tools and support to build not just a career here, but one you can be proud of, with opportunities for growth as an expert in your field. Sign-on bonuses up to $2,000 based on prior pest control experience and licensing A quarterly bonus incentive program Opportunities for commissions A 401(k) retirement plan, with a company match! Health, dental, vision and supplemental insurance An Employee Assistance Program Company-paid life insurance Paid vacation, holidays and sick time Weekly paychecks Company uniforms, vehicles and phones for technicians Paid technical training school/required state pesticide licensing Position: Quality Manager Location: North Haven, CT Job Id: 3171 # of Openings: 1 Quality Manager - Job Opportunity Lead the Quality. Own the Relationship. Make an Impact. Are you an experienced pest management professional who is ready to take your career to the next level? Braman Termite & Pest Elimination is looking for a Quality Manager to lead commercial account relationships, support field operations, develop Quality Technicians, and ensure our customers receive the highest level of service. This is a hands-on leadership role that brings together commercial account management, quality assurance, customer relationships, problem-solving, and team development. You won't simply manage accounts from behind a desk. You'll be in the field, working with technicians, partnering with branch leadership, meeting with clients, identifying opportunities for improvement, and leading a team focused on delivering exceptional results. Essential Duties and Responsibilities Account Oversight & Client Management Own a portfolio of commercial branch accounts, overseeing setup, installations, cleanouts, and ongoing service. Serve as a go-to resource for clients and field technicians, providing guidance, addressing questions, and supporting issue resolution. Conduct proactive client follow-ups to ensure satisfaction, retention, and loyalty. Address account-related escalations in partnership with Service Supervisors and Branch Managers. Perform annual account assessments, generate trend reports, and provide actionable insights for improvement. Quality & Compliance Oversee and participate in quality audits, ride-alongs, and service evaluations conducted by quality technicians to ensure consistency and accuracy. Prepare for and coordinate mobile audits, SOP compliance checks, and audit documentation. Identify operational trends and proactively recommend improvements. Training & Operational Support Support Service Supervisors and technicians in operational standards, process updates, and best practices. Assist with training initiatives, focusing on account management, service quality, and customer experience. Communication & Coordination Maintain clear, timely communication with Branch Manager, Service Supervisors, and Operations leadership. Escalate issues promptly and ensure information flow regarding policy updates, process changes, and company news. Directly supervise Quality Technicians, including scheduling, performance management, coaching, and development. Conduct regular field observations and provide real-time feedback to reinforce quality standards and best practices. Partner with the Director of Quality on performance evaluations, goal setting, and talent development. Address performance concerns proactively, including documentation and corrective action when necessary Foster a culture of accountability, continuous improvement, and high performance within the quality team Problem Solving & Analysis: Identifies operational issues, develops solutions, and drives account improvement. Project Management: Plans, coordinates, and executes audits, installs, and account activities efficiently. Customer Service: Maintains strong client relationships and addresses concerns promptly. Technical & QA Skills: Performs audits, ride-alongs, and quality assessments accurately. Communication & Collaboration: Engages effectively with branch leadership and field staff. People Leadership: Effectively manages, coaches and develop team members to achieve performance and quality standards. Accountability: Holds self and team accountable for service quality, compliance and client outcomes. Change Management & Initiative: Adapts to process changes and proactively seeks improvement opportunities. Organizational Support & Ethics: Upholds company values, policies, and ethical standards. Qualifications Education/Experience: Minimum of 2 years related Management experience or equivalent combination of education and experience. Language Ability: Ability to read, interpret, and communicate documents and reports clearly. Math Ability: Ability to calculate figures, percentages, areas, and volumes accurately. Reasoning Ability: Ability to apply common sense to solve routine and non-routine problems. Computer Skills: Proficiency in Microsoft Office, Internet applications, and order processing systems. Certificates/Licenses: Valid driver’s license with minimal violations. Commercial Applicator License (Core or equivalent) as required in the states in which the employee operates. Frequently work outdoors and in various customer locations Noise levels are typically moderate Exposure to weather and environmental conditions may occur. Physical Demands Regularly required to sit, stand, walk, squat, reach, talk and hear. Lifting is required occasionally, up to 50lbs. Must be able to drive safely and perform on-site inspections Why Braman? Braman is a fourth-generation, family-owned company with over 135 years of history. We’ve grown from a small local business into a trusted industry leader—but what’s stayed the same is how we operate. We’re guided by three core values: pride, honesty, and quality. That means taking ownership of our work, doing right by our customers and each other, and delivering results we stand behind. Just as important—we value people as much as performance. You’ll be part of a team that is collaborative, accountable, and committed to helping you grow. Your work matters here, and so does how you’re supported doing it. #J-18808-Ljbffr