Customer Service Representative

Customer Service Representative

About us: Sam's Furniture is Northwest Arkansas' largest furniture destination. More than furniture, the company is also very active in the community as well as around the world. Our company mission statement is to be the BEST furniture store in Arkansas... while serving Others in Our Community, and Around the Globe.

Responsibilities:

• Make outbound calls to customers to provide assistance and support
• Analyze customer needs and provide appropriate solutions
• Maintain accurate and detailed records of customer interactions
• Follow up with customers to ensure satisfaction and resolve any issues
• Collaborate with team members to improve customer service processes and procedures
• Creating & filing paperwork (invoices, financial slips, etc.)
• Checking out customers whether the payment is cash, check, credit-card, or financing
• Reconciling your drawer at the end of shift
• Must be willing to work weekends and most holidays

Qualifications:

• Excellent communication skills, both verbal and written
• Strong problem-solving and analytical abilities
• Accuracy & detail-orientation
• Ability to work independently and as part of a team
• Proficient in using computer systems and software applications
• Reliable transportation to & from work
• Must be willing to work assigned schedule
• Driver's License (Required)
• Previous customer service experience is preferred, but not required

Benefits:

• Paid Birthday Off
• 3 Paid Holidays (Closed Christmas, Easter, Thanksgiving)

At our company, we value our customers and strive to provide 6-star service. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and building positive relationships. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you. Join our team and make a difference in the lives of our customers. Apply today!