Operations Coordinator - Short Term Rental (Airbnb)

FIVE STAR MOUNTAIN RENTALS

COMPANY OVERVIEW:

As a top-performing short-term rental hosting company with 80+ properties specializing in Airbnb, our mission is simple: to create stand-out guest experiences for everyone who comes to stay with us. 

How are we doing that?

We prioritize people in everything we do. Because we’re people-centered, we strive to add value to our guests' lives by consistently providing beautiful, well-maintained spaces with superior customer service while offering our team a rewarding and positive work environment.

Our core values are: 

★ Have Fun. This value is so important for remaining sane in the fast-paced world we live and work in. When you enjoy the people you work with and your environment, it’s so much easier to focus your passion on creating engaging content that will drive our brand forward.

★ Say Yes. If you have the space or a little extra time to help another teammate, say yes! No one should have to face a tough problem alone, so let's choose to help each other and make each other’s days a bit brighter. 

★ Be Wrong. Mistakes are how we learn and improve. Five Star Bnb is a place where it’s okay to make mistakes, and we want to talk about them so the rest of the team can learn, too.

★ Embrace the Unexpected. We never know what we will encounter here on a daily basis, and that's okay! Together, we embrace whatever comes our way and combine our creativity to find the right solution. 

★ Take pride. Take pride and ownership of our spaces and what we offer to our guests. Our team brings these spaces to life with careful craftsmanship and inspired minds, fueled by the anticipation of families reuniting, love igniting, friends gathering with laughter, and creating unforgettable memories. You'll be part of our big vision when you work with us as our Social Media Manager. 

If you would like to learn more about us, please see our company page here: .

POSITION SUMMARY:

The Operations Coordinator plays a key role in keeping daily operations running smoothly across both the field and office. This position bridges communication between cleaning, maintenance, and leadership teams while overseeing logistics, quality control, and organization. You’ll be the anchor that keeps schedules aligned, systems efficient, and the office organized. Ensuring guests and team members alike experience seamless support.

RESPONSIBILITIES:

Daily Field Operations

• Track cleaner schedules and job progress to ensure every property is cleaned on time and to standard
• Verify arrivals, departures, and completion times; flag any exceptions
• Coordinate maintenance and field teams, prioritizing tasks based on urgency and proximity
• Confirm work completion with photo validation or inspection results

Planning & Logistics

• Organize tickets and field tasks by priority to maximize efficiency
• Plan and coordinate unit onboarding — scheduling cleaners, maintenance, and inventory setup
• Support the development of SOPs and repeatable systems
• Maintain daily activity logs to track accountability and performance

Office Management & Coordination

• Serve as the central hub of the office, maintaining order, inventory, and smooth operations
• Track and coordinate return of lost items, linens, or décor
• Manage distribution of supplies and deliveries between vendors, coordinators, and properties
• Keep the workspace organized, stocked, and welcoming
• Coordinate with leadership on office needs or improvements

Communication & Escalation

• Communicate with cleaners or maintenance staff for clarification or verification
• Escalate recurring issues or performance concerns to leadership
• Collaborate with the team to improve processes and reduce operational friction

Quality & Efficiency

• Identify inefficiencies or scheduling gaps and recommend improvements
• Partner with admin and field staff to maintain consistency and standards
• Maintain calm, professional communication in fast-paced situations

QUALIFICATIONS:

• Prior experience in operations, logistics, hospitality coordination, or office management
• Strong technical ability — comfortable using scheduling and tracking software
• Experience in fast-paced environments with multiple moving parts
• Excellent written and verbal communication skills
• Passion for service and organization with a “nothing falls through the cracks” mindset

Ideal Candidate Traits

• Steady and dependable — thrives on structure and routine
• Detail-oriented — catches small mistakes before they cause big problems
• Organized and proactive — builds systems that prevent fires instead of putting them out
• Calm under pressure — brings order and solutions when things get hectic
• Proud of their workspace — maintains a professional, welcoming environment

COMPENSATION & BENEFITS:

Hourly Range: $23.00 – $27.00 per hour, depending on experience and performance 

Benefits: 

• Two (2) weeks of Paid Time Off (PTO) annually
• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA) for eligible expenses
• Opportunity for advancement into senior operational or management roles as the company continues to expand 

Job Type: Full-Time

Work Location:  In person, Colorado Springs, CO