Workers' Compensation Claims Adjuster

Job Description

Job Description

Position Overview

360X Staffing is seeking an experienced, highly organized, and proactive Workers’ Compensation Claims Adjuster & Safety Coordinator to join our growing construction staffing company.

This individual will be responsible for managing workplace injuries from the moment they occur through the employee's recovery and successful return to work. The primary focus of this position is overseeing approximately 5–10 active workers’ compensation claims at any given time, ensuring employees receive appropriate medical attention, claims are handled efficiently, and employees return to work as quickly and safely as possible.

In addition to workers’ compensation management, this position will assist with construction job site safety, employee training, safety equipment coordination, and administration of our apprenticeship programs.

We are looking for someone who can think independently, make sound decisions, take ownership of responsibilities, and stay exceptionally organized. While workers’ compensation experience is required, we are willing to train the right individual on construction safety and apprenticeship administration.

Key Responsibilities

1. Workers’ Compensation & Injury Management – MUST have experience

Primary Responsibility — Approximately 5–10 Active Claims

• Serve as the primary point of contact for employees and job site supervisors when workplace injuries occur.
• Answer incoming injury hotline calls and assess the situation to determine the appropriate next steps.
• Coordinate appropriate medical responses, including emergency services, hospital visits, urgent care, occupational health facilities, on-site medical evaluations, or first aid when appropriate.
• Communicate clearly with injured employees, job site supervisors, clients, medical providers, and insurance representatives.
• Manage workers’ compensation claims from the initial injury report through resolution and return to work.
• Maintain consistent follow-up with injured employees to monitor recovery, medical appointments, treatment progress, and work status.
• Coordinate medical appointments, follow-up visits, referrals, and necessary authorizations with the appropriate claims representatives and providers.
• Obtain and track medical documentation, work restrictions, treatment plans, and return-to-work approvals.
• Identify and coordinate light-duty or modified-duty opportunities whenever medically appropriate.
• Work closely with internal operations teams and clients to minimize lost workdays while ensuring employees return to work safely.
• Monitor claims for delays, missed appointments, outstanding documentation, or other issues requiring immediate attention.
• Maintain accurate claim files, detailed notes, follow-up schedules, and action items.
• Coordinate with insurance carriers, third-party administrators, and licensed claims adjusters as necessary.
• Be available for safety hotline phone calls (only when an injury happens) – This phone line will be monitored by 3 other individuals as well. – But would be #1.

Primary Objective: Ensure every workplace injury receives immediate attention, every claim is actively managed, and every employee has a clear plan for recovery and a safe, timely return to work.

2. Construction Job Site Safety & Compliance

• Assist with monitoring employee safety practices across active construction job sites.
• Communicate with job site supervisors and clients regarding safety requirements, concerns, and workplace incidents.
• Help identify potential safety hazards and coordinate corrective actions with the appropriate personnel.
• Ensure employees have the required safety training, certifications, and personal protective equipment (PPE) before beginning assignments.
• Coordinate OSHA 10 training and track employee completion and certification records.
• Maintain accurate records of safety training, certifications, and job-specific requirements.
• Coordinate the ordering, inventory, distribution, and delivery of required safety equipment to employees and job sites.
• Assist with incident documentation, investigations, and follow-up actions.
• Support ongoing efforts to reduce workplace injuries and promote a strong safety culture.

Construction safety experience is preferred but not required. Training will be provided to the right candidate.

3. Apprenticeship Program Administration

• Assist with the day-to-day administration and coordination of company apprenticeship programs.
• Maintain accurate records of apprentice enrollment, documentation, testing, training, and program progress.
• Coordinate required testing, assessments, and related administrative processes.
• Collect, verify, and track apprentice work hours on a weekly basis.
• Ensure required paperwork, forms, and program records are completed accurately and on time.
• Communicate with apprentices, supervisors, and internal teams regarding program requirements and deadlines.
• Monitor apprenticeship milestones, training completion, and outstanding requirements.
• Help ensure programs remain organized and compliant with applicable requirements.

Previous apprenticeship program experience is not required. We will provide training on the processes, requirements, and administration of these programs.

4. Documentation, Organization & Administrative Management

This position requires exceptional attention to detail and consistent follow-through.

• Maintain detailed written records of all injuries, claims, communications, appointments, and follow-up activities.
• Document every significant action taken and maintain clear, accurate timelines.
• Utilize tracking systems, spreadsheets, and internal software to manage multiple responsibilities simultaneously.
• Create and maintain daily and weekly task lists to ensure deadlines and follow-ups are completed.
• Track employee work restrictions, medical releases, training records, certifications, and apprenticeship hours.
• Prepare regular updates and reports for management.
• Identify outstanding issues and proactively resolve them without waiting for direction.
• Ensure important information is properly documented, organized, and accessible to appropriate team members.

Required Qualifications

• Minimum 2–3 years of experience managing workers’ compensation claims or occupational injury cases.
• Strong understanding of workers’ compensation processes, injury reporting, medical coordination, and return-to-work procedures.
• Experience communicating with injured employees, medical providers, insurance representatives, and employers.
• Excellent organizational skills and exceptional attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple responsibilities, deadlines, and follow-up tasks simultaneously.
• Sound judgment and the ability to make decisions independently in time-sensitive situations.
• Proficiency with Microsoft Office, spreadsheets, and electronic recordkeeping systems.
• A proactive, solutions-oriented mindset with a strong sense of personal accountability.
• Willingness to learn construction safety practices, OSHA requirements, and apprenticeship administration.

Preferred Qualifications

• Previous experience in construction, staffing, industrial environments, or occupational health.
• Knowledge of OSHA standards and construction job site safety practices.
• Experience with modified-duty and return-to-work programs.
• Familiarity with OSHA 10 training requirements and PPE coordination.
• Experience working with insurance carriers or third-party claims administrators.
• Bilingual English/Spanish communication skills.
• Experience coordinating employee training or apprenticeship programs.

What Success Looks Like

Success in this position means:

• Workplace injuries are addressed immediately and appropriately.
• Every active workers’ compensation claim has a clear, documented action plan.
• Injured employees receive consistent communication and follow-up.
• Medical appointments, restrictions, and approvals are properly coordinated.
• Employees return to work safely with minimal unnecessary lost time.
• Claims, training records, and apprenticeship documentation remain accurate and current.
• Employee safety requirements and equipment needs are addressed.
• Management has clear visibility into the status of claims, employee injuries, and outstanding responsibilities.

360X Staffing is a national staffing and workforce management company headquartered in Phoenix, Arizona, that specializes in providing vetted skilled tradespeople, craftsmen, and professionals for commercial, industrial, and infrastructure projects.

Company Description

360X Staffing is a national staffing and workforce management company headquartered in Phoenix, Arizona, that specializes in providing vetted skilled tradespeople, craftsmen, and professionals for commercial, industrial, and infrastructure projects.