Customer Service Associate

Entry Level Customer Service Rep Swipe Say Easy is seeking a Customer Service Representative to join our team. This individual will serve as the first point of contact for our customers, providing exceptional support and ensuring a seamless customer experience. If you are a proactive problem-solver with excellent communication skills and a passion for helping others, this is the role for you! Location: Atlanta, GA Employment Type: Full-Time Salary Range: $18.50 - $27.50 Hourly (based on experience) Key Responsibilities Respond promptly to customer inquiries via phone, email, and live chat. Resolve customer issues and provide solutions in a professional and efficient manner. Educate customers on Swipesay's products, services, and policies. Maintain accurate records of customer interactions and transactions in the CRM system. Collaborate with internal teams to address customer concerns and improve service delivery. Assist with account setup and troubleshooting technical issues. Identify opportunities to enhance customer satisfaction and loyalty. Skills, Knowledge and Expertise High school diploma or equivalent Strong communication and interpersonal skills. Proficiency in using CRM software and customer support tools. Ability to handle multiple tasks and work efficiently under pressure. Problem-solving skills and a positive, customer-first attitude. Benefits Comprehensive health insurance (medical, dental, and vision). 401(k) retirement plan with company match. Paid time off, including vacation, sick days, and holidays. Professional development and training opportunities. Employee wellness programs and resources. Flexible work environment with a focus on work-life balance. About Swipe Say Easy We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake. Our Hiring Process Stage 1: Applied Stage 2: Review Stage 3: Interview Stage 4: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.