Supervisor, Patient and Family Relations

Supervisor, Patient and Family Relations page is loaded## Supervisor, Patient and Family Relationslocations: University Hospitaltime type: Full timeposted on: Posted Todayjob requisition id: R149529Screen reader users may encounter difficulty with this site. For assistance with applying, please contact View email address on click.appcast.io. If you have questions while submitting an application, please review these .**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Supervisor, Patient and Family Relations## Department:University Hospital | Information Desks**Scope of Position**The Supervisor, Patient and Family Relations at The Ohio State University Wexner Medical Center, is a member of the leadership team and contributes to the development and execution of the organization’s mission, vision and values and strategic plan. This position is responsible for the operations of all first encounters of the hospital including all facets of information desk functions, wayfinding services, patient information, and managing public waiting areas. This position will lead and support a positive patient/guest experience and will focus on developing the front-line team, ensuring the team is providing personalized interactions that each patient expects. In addition, this position is responsible for ensuring Joint Commission standards are complying, supporting patient rights and responsibilities, organizational ethics and CMS regulations guidelines related to the complaint process. The Supervisor, Patient and Family Relations, is responsible for ensuring that all patient and family relations staff and volunteers, who are interacting with our patients and families, are in compliance with these guidelines while promoting a strong emphasis on empathy and compassionate care. The Supervisor, Patient and Family Relations work collaboratively with directors, managers, administrators, and the medical staff to ensure delivery of differentiated, affordable, high quality and personalized health care in an accessible, patient-friendly research focused environment.**Position Summary**The Supervisor, Patient and Family Relations is responsible for providing daily oversight and direction for the operation of all public space areas which support positive first impressions in the OSU Wexner Medical Center guest entrances as well as managing patient flow and guest activity in all waiting spaces, lobby spaces including Rhodes Hall, Doan Hall, Dodd Hall, 12th Ave, and Ross Heart Hospital and waiting spaces in surgery and procedural waiting areas and critical care waiting areas. This includes providing wayfinding services, patient information materials, and answering and a wide range of questions and inquiries from our patients and guests. The Supervisor, Patient and Family Relations recommend and assists in implementing appropriate models of service and assists with resource planning, annual appraisals, and the orientation of new staff. The Supervisor, Patient and Family Relations may cover additional manager responsibilities, as necessary, in the manager’s absence, or should a vacancy occur. The Supervisor, Patient and Family Relations will demonstrate positive interactions with patients, families and staff creating a seamless environment that will model and create an optimum patient experience which will be a positive reflection on overall patient satisfaction.**Minimum Qualifications*** **Must be available to work Sunday - Wednesday: 10:00 am - 8:30 pm*** Bachelor degree in a healthcare or business communications related field or equivalent combination of education and experience.* Minimum of three (3) years’ experience in a supervisory role required, demonstrating a progressively responsible role managing front line staff. Four (4) years’ experience in customer service or patient relations setting required.* Ability to use PC and Microsoft Office products software to produce financial and operational projections and develop service coverage schedules.* Evidence of effective interpersonal communication skills, telephone skills, effective decision making, supervisory/leadership skills, organizational skills, and service recovery skills.**Our Comprehensive Employee Benefits Include*** An array of retirement plan options, each with a generous employer contribution.* Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.* Paid vacation and sick leave, including short and long-term disability and paid parental leave.* Get the most out of the Public Service Loan Forgiveness program.* And much more!## Additional Information:## Location:University Hospital - Rhodes Hall (0354)## Position Type:Regular## Scheduled Hours:40## **Shift:**Varying Shifts***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the .The university is an equal opportunity employer, including veterans and disability.At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for ***you***.### Starting day one: Comprehensive benefits.give you options to take care of what matters most to *you* — and opportunities to make adjustments as your life and needs change, including:• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.• Paid time off, including sick and vacation time and 11 holidays.• State retirement plan or an alternative retirement plan, both with generous employer contributions.As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together.By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you. #J-18808-Ljbffr Ohio State University