Front Desk Associate

AoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country’s top students through its online school, in-person academies, textbooks, and online learning systems. AoPS Academy offers unique problem solving curriculum at its in-person locations across the country as well as through the virtual campus.

As part-time front desk staff at our location in Saratoga, CA you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.

This is an in-person, part-time position at our Saratoga campus. Front Desk hours are weekday afternoons/evenings and weekends during the academic year with Monday through Friday day shifts available during the summer.

Note: We are currently looking for candidates who are available to work weekdays and weekends, with some weekend availability required.

Job Responsibilities:

Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member

Manage and respond to customer inquiries both by phone and email

Maintain multiple calendars, schedule meetings and ensure everything is up-to-date

Use internal database to generate reports and lists

Data entry

Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups

Organize and prepare classroom and office supplies

Supervise students between classes

Perform light cleaning duties; assume responsibility for the organization, operation, and appearance of the lobby and front desk area

Participate in occasional outreach/in-reach opportunities

Other duties as assigned

Required / Preferred Knowledge, Skills, and Abilities:

Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred

Strong organizational and computer skills

Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage

Establish and maintain positive, effective working relationships with students, parents, staff, and the general public

Ability to work both independently and collaboratively

Maintain flexibility to effectively solve problems under pressure

Administrative and/or customer service experience

Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)

Motivated to learn new technologies

Maintain customer confidentiality

Excited about our mission of motivating high-performing students

Lift up to 25lbs

Benefits and Compensation:

The Front Desk Associate pay rate for our Saratoga location is a range of 24.29 - 24.86/hour. Some benefits include:

Paid Sick Leave

401(k) retirement plan with company match

Employee discount on AoPS Academy classes, AoPS Online, and Beast Academy Online yearly subscriptions. Note that discounts for courses and online subscriptions only apply to active employees and children/dependents of the employee.

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.