PM Front of House Director

Chick-fil-A Medina (OH): Front of House (FOH) Director – PM/Evening Shift About Chick-fil-A Medina Tony Morgano, a Medina native and former Navy submarine officer, opened Chick-fil-A Medina in 2021 with a vision to develop people, serve the community, and pursue operational excellence. Chick-fil-A Medina is known for its strong culture, leadership development opportunities, and community involvement through family events, Kids Eat Free nights, and local partnerships throughout Medina County. As a growing $7 million+ restaurant with consistent year-over-year growth, Chick-fil-A Medina continues to invest in people development, training, and leadership systems. With a structured growth path from Team Member to Executive leadership, we are committed to helping our team members build valuable skills, grow as leaders, and reach their full potential. Chick-fil-A is a nationally recognized restaurant brand known for its hospitality, customer satisfaction, and commitment to serving communities. What We Offer We believe in investing in our people and providing opportunities for long-term personal and professional growth. Health insurance contribution Consistency in schedule Dental and vision insurance 401(k) matching Paid time off Employee meals and discounts Uniform allowance Performance bonus opportunities Paid tuition opportunities Sundays off Structured leadership development program Investment in professional certifications and training Clear path to advanced leadership opportunities The Opportunity We are seeking a PM/Evening Front of House (FOH) Director to join the leadership team at Chick-fil-A Medina. This is a high-impact leadership opportunity for someone who is passionate about developing people, creating remarkable guest experiences, and driving operational excellence. As the FOH Director, you will lead our evening Front of House operations, developing leaders and Team Members while ensuring exceptional hospitality, quick service, order accuracy, and consistent operational execution. This role is ideal for a hands-on leader who enjoys building strong teams, improving systems, solving problems, and creating an environment where people can thrive. You will take ownership of daily operations while identifying opportunities to improve throughput, strengthen team performance, and steward restaurant resources responsibly. Working alongside an experienced leadership team, you will help establish clear expectations, build a culture of accountability, and develop the people and systems that support long-term restaurant success. This position is specifically designed for a leader with PM/evening availability, with working hours between 2:00 PM and 11:00 PM. Saturday availability is required. If you enjoy leading people, improving operations, and making a meaningful impact on both your team and your community, this is an opportunity to grow your leadership career at Chick-fil-A Medina. Your Impact Lead and Develop People Coach, mentor, and develop FOH Team Members and leaders through consistent feedback, encouragement, and accountability. Build a positive team culture rooted in ownership, trust, and high standards. Set clear expectations and ensure team members are equipped with the training and resources needed to succeed. Recognize team member contributions and create opportunities for continued growth. Lead FOH leadership meetings and communicate priorities, performance expectations, and opportunities for improvement. Drive Operational Excellence Oversee PM/Evening Front of House operations to ensure consistent execution of Chick-fil-A standards. Ensure opening procedures, operational checklists, and daily audits are completed accurately and consistently. Establish clear operational positions, staffing plans, and shift expectations to support efficient execution. Build and maintain operational schedules in advance to ensure appropriate staffing and coverage. Monitor operational performance and address gaps through coaching, training, and improved processes. Deliver Remarkable Guest Experiences Lead the FOH team in delivering genuine hospitality, quick service, and accurate orders. Monitor guest feedback and identify recurring concerns or opportunities to improve the guest experience. Ensure guest concerns receive timely attention, follow-up, and resolution. Maintain a clean, organized, and welcoming environment for guests and Team Members. Ensure promotional materials and guest-facing areas are properly maintained and presented. Maintain Financial and Operational Accountability Ensure cash management procedures are followed and daily financial workflows are completed accurately. Monitor and address cash overages and shortages while maintaining accurate records. Oversee FOH equipment needs and ensure equipment is maintained and ready for use. Partner with the leadership team to manage labor effectively and steward restaurant resources responsibly. Monitor key performance indicators, including service speed, order accuracy, guest satisfaction, operational checklist completion, and cash accountability. Identify opportunities to reduce waste, improve efficiency, and strengthen overall restaurant performance. What We're Looking For Demonstrated leadership experience in a restaurant, hospitality, or similarly fast-paced environment. Proven ability to coach, develop, and hold others accountable while maintaining positive relationships. Strong communication, organization, and problem-solving skills. Ability to manage multiple priorities and make sound decisions in a fast-paced environment. A proactive mindset with a desire to improve systems and operational performance. Strong commitment to guest hospitality, team member experience, and operational excellence. Ability to use performance metrics to identify opportunities and drive improvement. Experience with scheduling, cash management, guest feedback, or restaurant operations preferred. ServSafe Manager certification, or the ability to obtain it as required for the role. Passion for Chick-fil-A's values and a servant leadership philosophy. Availability to work PM/evening shifts between 2 PM and 11:00 PM, including Saturdays. Work Schedule PM/evening availability only: Shifts scheduled within the 2:00 PM–11:00 PM operating window. Saturday availability required. Approximately 80% of working time spent leading and working alongside the team in restaurant operations, with the remaining time dedicated to administrative responsibilities. Sunday availability is not required. Compensation and Benefits Performance-based bonus opportunities. Health insurance contribution. Dental and vision insurance. Paid time off. 401(k) matching. Employee meals and discounts. Uniform allowance. Paid tuition opportunities and training. Structured leadership development and opportunities for advancement. Join Our Team! At Chick-fil-A Medina, our mission is guard Chick-fil-A Medina and grow trust with our team and community through a healthy culture, great-tasting food, and genuine hospitality. We believe our Team Members are more than employees. They are valued people whose growth, contributions, and well-being matter. We are committed to building a culture where leaders take ownership, people support one another, and guests receive remarkable care. If you're ready to lead with purpose, develop people, improve operations, and help create exceptional guest experiences, we'd love to hear from you. Location: Medina (OH) Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr Chick-fil-A Restaurants