Associate Customer Service Representative

Description Responsibilities Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately Follow up with customers to ensure their needs are met and ensure customer satisfaction Update customer information in our database and maintain accurate records of customer interactions Collaborate with other departments to ensure seamless customer service experience Requirements Excellent verbal and written communication skills Ability to multitask and work in a fast-paced environment Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software Strong attention to detail and ability to accurately document information Previous experience in customer service or call center environment preferred Automotive industry knowledge is a plus Benefits Medical, Dental, Vision Insurance Life Insurance and AD&D 401k Critical Illness Insurance Accident Insurance Short and Long Term Disability We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr