IT Support Specialist II

Brief Description: As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team! Culture Index Survey: Collectivus Holdings is seeking a skilled and customer-focused IT Support Specialist to join our IT Support Team in Garland, TX. The IT Support Specialist will provide on-site and remote support for our organization’s hardware, software, and network needs. This role will involve the installation, maintenance, and troubleshooting of IT systems, as well as managing user accounts and ensuring system security. The role requires both technical expertise and excellent communication skills to ensure optimal system performance and user satisfaction. Collectivus Holdings guides many of the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries. With a century’s worth of collective experience in driving product and service innovation, high-end quality standards, and elevated customer experience, Collectivus brands are among the most recognized and loved worldwide by the communities they serve. Dragon Shield – Merchant Guild – Southern Hobby Distribution Nashville – Aarhus – Lisbon – Worldwide Responsibilities The IT Support Specialist will be responsible for providing on-site and remote support for end-users across hardware, software, and network-related issues. Install, configure, and maintain computer systems, software applications, and peripheral devices. Solid understanding of network infrastructure and hands‑on experience resolving connectivity and configuration issues in real time. Monitor system performance and conduct regular maintenance to ensure optimal functionality and security. Support and manage the implementation of IT projects, including upgrades, system migrations, and new technology integrations. Collaborate with internal teams to improve IT processes, recommend system enhancements, and ensure best practices in IT service delivery. Develop and maintain technical documentation, including troubleshooting guides and standard operating procedures. Respond to and resolve help desk tickets in a timely manner, ensuring high customer satisfaction. Participate in disaster recovery planning and execution, ensuring business continuity during system outages or failures. Provide IT support during company events, shows, and after hours as needed. Skills & Requirements Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience. 3+ years of experience in IT support or service desk roles. Experience with IT Service Management (ITSM) tools such as Jira, or similar platforms. Excellent problem‑solving and analytical skills. Strong communication and customer service skills. Ability to participate in an on‑call rotation and respond to incidents after hours. #J-18808-Ljbffr Southern Hobby Distribution, LLC