Supervisory Transportation Assistant

Summary

The incumbent in this position serves as the Beneficiary Travel Program Supervisor at the Montgomery VA Medical Center, Jackson, Mississippi. The primary function of this position is to provide leadership in the management of the transportation staff.

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Duties

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***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Duties include but are not limited to:

• Assures staff make the appropriate eligibility determinations for transportation and beneficiary travel reimbursements for healthcare visits. Modifies processes when needed and evaluates the ongoing operational flow of the Beneficiary Travel (BT) program.

• Performs training for staff on a variety of transportation management and patient related software.

• Collaborates with others for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation.

• Manages program operations to identify and define requirements for the use of automated systems when dispatching and routing drivers.

• Promotes the enhancement and facilitation of access to transportation services, including the integration and coordination of services.

• Monitors for accurate, timely, and consistent information is entered in the Medical Center's database.

• Develops, adapts, and implements policies and plans to support the mission of the Beneficiary Travel (BT) program.

• Assists care lines and different services in the development of policies and procedures for workload management.

• Directs in orienting and advising physicians, residents, and interns in VA regulations, policies, and procedures on transportation and Beneficiary Travel matters.

• Initiates presentations and attend meetings with a variety of groups, organizations, boards, and committees related to passenger transportation to promote coordination.

• Maintains contact with clinical personnel and other staff in various clinic settings to resolve delays and misunderstandings in the medical administrative aspects of providing medical care.
• Investigates patient complaints on travel eligibility issues and prepares written responses.
• Establish in-depth training to ensure that Medical Administration Service (MAS) and other identified Medical Center staff are educated and accountable for data management as it relates to the Beneficiary Travel Program.
• Performs other related duties as assigned.

Work Schedule : Full Time, Monday - Friday 8:00am - 4:30pm

Recruitment & Relocation Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. This position requires the application, assessment, and questionnaire to be fully completed. The assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, you must meet the following requirement:

Specialized Experience: Applicants must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in Federal Service that has given you the knowledge, skills, and abilities necessary to perform the duties of a Supervisory Transportation Assistant GS-8. Specialized experience includes managing transportation program operation; overseeing transportation staff; develops, adapts and implements policies and plans to support transportation services; assessing transportation productivity, effectiveness, and efficiency of program operations; performing workload forecasting; dispatching and routing drivers; analyzing and resolving problems; and communicating with a range of individuals. NOTE: Experience must be fully documented on your resume and must include job title; duties; month and year start/end dates AND hours worked per week.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Conflict Management
• Influencing/Negotiating
• Manages Resources
• Partnering
• Planning and Evaluating

Supervisory Situational Judgment Test . Applicants will be required to complete a Supervisory Situational Judgment Test (SSJT) as part of the assessment process for this position. The SSJT evaluates judgment and decision-making skills that align with relevant competencies, organizational values, and best practices. Assessment results may be used as part of the evaluation, ranking and referral process. This is not a timed test, however, the assessment is expected to take approximately 45 minutes or less to complete. The assessment for this application does not include a cut score for a minimum level of required proficiency in these critical general competencies. However, you must answer each item in the assessment.

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: This is primarily a sedentary position, but the work requires some walking, bending, stooping, and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.