IT Technical Analyst

Technical Analyst I (Help Desk Support) – Onsite ? Liberty, MO ? $28/hour ? Monday–Friday | 8:00 AM – 5:00 PM Overview We are seeking a Technical Analyst I to provide first-level help desk support and assist end users with technical issues in an onsite environment. Key Responsibilities Provide first-level help desk support for end users Troubleshoot Microsoft Office applications (Word, Excel, Outlook, etc.) Diagnose and resolve hardware issues (laptops, monitors, printers, peripherals) Assist with setup, configuration, and basic maintenance of IT equipment Document issues, resolutions, and recurring problems Escalate complex issues as needed Support overall business systems and contribute to continuous improvement of IT processes Required Qualifications 2+ years of experience in IT support, help desk, or related field Experience troubleshooting Microsoft Office products Basic knowledge of hardware troubleshooting High School Diploma or equivalent Strong problem-solving and communication skills Ability to learn systems quickly and operate in a hands-on environment Must be able to work onsite 5 days per week in Liberty, MO Preferred Qualifications Experience working in a help desk or onsite IT support role Familiarity with general IT service management practices Soft Skills Ability to stay on task and manage time effectively Positive attitude and ability to work well with others Ability to interact with peers, supervisors, management, vendors, and visitors Tools & Technology Microsoft Office Suite Additional Information Fully onsite role (Monday–Friday) Must be located in the Kansas City area #J-18808-Ljbffr