Unified Communications Engineer

Title: Unified Communications EngineerLocation: RemoteRate: $120,000-$140,000Duration: Direct HireWork Requirements: US Citizen, GC Holders, or Authorized to Work in the U.S.Role OverviewWe are seeking a Unified Communications Engineer to support and modernize an enterprise communications environment. This role will focus on stabilizing current UC platforms while supporting a planned transition toward a consolidated, cloud-first Unified Communications strategyThe ideal candidate is hands-on, practical, and experienced with Zoom Phone and Zoom Contact Center, with exposure to legacy telephony platforms. This is a Monday-Friday role with a strong emphasis on work-life balance and minimal after-hours or on-call responsibilities.Key ResponsibilitiesSupport, administer, and maintain enterprise UC platforms, including Zoom Phone and Zoom Contact Center (CCaaS)Assist with the transition from legacy telephony platforms to Zoom, ensuring platform stability during migrationConfigure and manage call flows, routing, IVRs, user provisioning, and integrationsPartner with Network, Service Desk, and Application teams to resolve UC issues and deliver enhancementsSupport internal contact center use cases (e.g., HR, Recruiting, Help Desk, internal hotlines)Participate in UC platform consolidation, optimization, and modernization initiativesProvide Tier 2-3 Unified Communications support and serve as an escalation pointMaintain accurate documentation, configurations, and operational best practicesRequired QualificationsHands-on experience supporting Zoom Phone in an enterprise environmentExperience administering Zoom Contact Center / Zoom CCaaSStrong understanding of telephony fundamentals, including SIP, call routing, IVRs, and QoSExperience supporting cloud-based UC platformsStrong communication skills and ability to collaborate across technical and business teamsPreferred / Nice-to-Have QualificationsPrior experience with legacy telephony platforms (e.g., Avaya)Exposure to additional UC/contact center platforms (e.g., Microsoft Teams, NICE, Amazon Connect)Zoom-related certifications (Zoom Phone, Zoom Contact Center)Experience supporting platform migrations or UC consolidationsWhat We're Looking ForA hands-on UC engineer, not a pure architect or heavy developerSomeone who values stability, ownership, and operational excellenceA collaborative team player comfortable interfacing with multiple stakeholdersReal-world experience prioritized over certifications aloneWork EnvironmentMonday-Friday scheduleMinimal after-hours or on-call requirementsFocus on platform stability, improvement, and long-term ownership rather than constant fire drillsAbout INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionEngineering and Information TechnologyIndustriesHospitals and Health Care and Medical PracticesJ-18808-Ljbffr