Intensive Case Manager

Job Description

Job Description

*IMPORTANT: To be considered for this position, please follow the Application Instructions at the end of this job posting*

About Us:

Portland Opportunities Industrialization Center + Rosemary Anderson High School (POIC + RAHS) is a minority-led nonprofit 501(c)(3) organization providing the highest quality services in education, mentoring, family outreach, employment training and placement.

Established in 1968, POIC + RAHS has been a beacon for communities of color for over 50 years. Today, POIC + RAHS provides education and direct services to over 700 students and work trainees annually, 80% of whom are Black or Latinx.

- We believe all people have value.

- We believe all people can grow.

- We believe all people can contribute and build thriving communities.

Visit our website at

Job Summary:

This position is responsible working with the young adults who have been identified as being at very high risk of becoming involved in gun violence. Intensive Case Managers work primarily with young men age 18-35 who have extensive criminal justice involvement, are members of gangs, and have been shot before and/or have close friends who have been shot recently. Intensive Case managers help reduce gun violence in the city by performing the following duties.

Essential Duties

1. Conduct outreach in the community; locate individuals identified as very high risk in order to engage them and enroll in services, respond on-site to gun violence hospitalizations and provide support to victims and families

2. Establish and maintain a positive and trusting relationship with each client and use influence to help clients make better decisions including desisting from violence

3. Case management: develop Life Plans with each client and document all case management efforts, update individual case files, and make all required entries into the data management system.

Job Duties

· Make immediate contact with each referred client once assigned by their supervisor, no later than 24 hours after assignment

· Provides immediate crisis response to POC victims of community violence and their families

· Responds to Portland-metro area hospitals to support POC victims of community violence and their families following an incident

· Conduct outreach in the community to locate individuals identified as very high risk in order to engage them and enroll in Intensive Case Management services

· Frequent travel to different parts of the city and surrounding areas

· Connect with each new client in-person within 48 hours of being assigned

· Have an initial sole focus on establishing a positive and trusting relationship with each client, focused on spending in-person time

· Develop Life Plan (case plans) with each client

· Maintain a positive relationship while also beginning to connect clients to needed services once they are willing and ready

· Use the positive and trusting relationship with each client to begin to influence their decision making in order to improve their outcomes.

· Use the City’s incentive program to provide stipends and other incentives to clients to reward their achievement of milestones in the Life Plan and to support their continued engagement

· Maintain consistent contact with each client on the case load in compliance their phase, as detailed in the contract

· Document case management efforts, update individual case files, and make all required entries into the data management system.

· Attend all mandatory and necessary meetings and trainings, including weekly staff meetings, your team meetings, Case Conferences, and all other meetings and trainings.

· Engage in ongoing trainings about effective gun violence reduction strategies as well as professional development

· Maintains punctual, regular and predictable attendance

· Works collaboratively in a team environment with a spirit of cooperation

· Respectfully takes direction from program manager and coordinator

· Other duties as assigned

Personal Requirements:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Experience/Education Requirements:

Demonstrated knowledge and understanding of the population served, the dynamics of the city’s gun violence problem and the groups and individuals who are driving the violence. Willingness to navigate challenging neighborhoods, people, and families. Formal education or training in case management, social work, conflict resolution, violence reduction or criminology preferred but not required.

Certificates, Licenses and/or Registrations

A valid driver license and the ability to meet insurability requirements.

What We Offer:

POIC + RAHS offers a diverse, equitable and inclusive work environment where everyone has the opportunity to grow. Our compensation and benefits package represent our commitment to employee health and financial wellness.

- Generous vacation/PTO policy

- Employer paid Medical, Dental and Vision benefits

- Employer paid Life and Long Term Disability insurance

- Flexible Spending Account (FSA) option

- 403(b) Retirement Plan option

- Twelve paid Holidays per year

- Professional growth and advancement opportunities

Application Instructions:

To be considered for this opportunity, please submit:

1. Personal Statement that includes:
   1. Why you are interested in working for POIC + RAHS
   2. How your skills and experience relate to this position
   3. What you can contribute to our organization and the youth we serve
2. Resume

Applicants who do not submit a Personal Statement that includes the requested information may be disqualified from consideration for the position.

POIC + RAHS is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.