Program Coordinator

POSITION TITLE: Program Coordinator (Hourly)
REQUISITION #: req8481
DEPARTMENT: Sales Tax & Revenue
LOCATION: 215 OFFICE BLDG
BENEFIT CATEGORY: Variable Hourly Hourly Employee Benefit Highlights.pdf
EMPLOYMENT TYPE: Part-Time Hourly
FLSA STATUS: Non-Exempt
HOURLY RATE: $26.00 - 30.00 per hour (based on relevant experience)
SCHEDULE: This is a temporary position with an anticipated length of 5 months working 29 hours a week
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 6/19/2026 .The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.


Post-Offer Requirements
- Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.
At the City, weare focused on finding the strongest candidate for the role, and we recognizethat excellence can come from a wide variety of experiences and paths. Whenreviewing applications, we consider an equivalent combination of knowledge,skills, education, and lived experiences that align with the minimumqualifications. If you are interested in this opportunity, we encourage you toview your background broadly and highlight the skills and experiences that bestprepare you for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary
TheCity of Fort Collins is seeking a Program Coordinator (Revenue & Licensing)to join the Sales Tax Department. This part-time hourly position offers ananticipated hourly range of $26 to $30 per hour. The Sales Tax Department isresponsible for approximately 50% of the City's governmental revenue. Sales anduse taxes are the key source of funding for core government functions likesafety, roads, multi-use path infrastructure and parks. The Program Coordinator(Revenue & Licensing) will play a pivotal role in ensuring accuratecollection and reporting of sales and use tax revenues. Your responsibilitieswill include being the first-line customer service contact for the department's14 categories of licenses including sales and use tax, lodging tax, liquoroccupation tax, short-term rentals, and outdoor vendors. With a strong focus onaccuracy and excellent customer service, you will contribute to the fiscalhealth and transparency of our community.

Essential Duties and Responsibilities
-First-line customer service contact for the department's 14 categories of licenses including sales and use tax, lodging tax, liquor occupation tax, short-term rentals, and outdoor vendors.
-Processes applications for various license types, opens and closes vendor accounts.
-Responsible for assisting the public and private business owners to understand and comply with City ordinances, policies and procedures, rules and regulations regarding sales/use tax, lodging tax and miscellaneous licenses.
-Research and answer taxpayer questions regarding City ordinances, policies and procedures, rules and regulations regarding sales/use tax, lodging tax and miscellaneous licenses, verbally and in writing, escalates more complex issues.
-Assists vendors with tax software registration, filing sales, use and other tax returns, and troubleshooting.
-Follows up on questions and/or problems to ensure customer satisfaction. Keeps manager informed about the status of issues that may arise from taxpayer questions or questionable sales/use tax accounts.
-Researches, compiles and/or disseminates information and reports.
-Identifies possible improvements and efficiencies to enhance customer service.
-Assists with Revenue Specialist team with tax administration department projects.

ManagementResponsibilities
No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

RequiredKnowledge Skills and Abilities
-Knowledge of City sales and use tax laws as well as methods and procedures relating to the use of authorized personal computers and software provided by the City.
-Working knowledge of Microsoft office suite Word, Excel, Outlook, PowerPoint
-Ability to apply concepts of basic mathematics and algebra.
-Ability to maintain absolute confidentiality of qualified information provided to the City or gained from businesses.
-Ability to perform work that requires data entry abilities.
-Ability to communicate clearly and concisely, both orally and in writing.
-Ability to work involving high volume, frequent interruptions, and tight deadlines.
-Excellent customer service skills.

Required Experience
Minimum
- High School Diploma or GED and or functionally related licenses or certificates
Preferred
- College degree or equivalent work experience in accounting or business-related field. Some positions may require functionally related certification or advanced degrees.
- Associates Degree or equivalent from two-year College or technical school with an emphasis in accounting or business-related field.

Experience Requirements
2+years of responsible and related customer service, accounting, business orprogram coordination experience; or equivalent combination of education andexperience.


The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call View phone number on click.appcast.io for assistance.



Notice Regarding Medical and/or Recreational Marijuana Use :
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.


TheCity is committed to equal employment opportunity for all applicants andemployees. Employment decisions will comply with all applicable lawsprohibiting discrimination in employment. The City does not toleratebehavior that results in the terms and conditions of employment beingadversely impacted based on an employee's protected status, or anybehavior that violates this policy.

Consistent with the City's respect for the rights and dignity of each employee,the City is committed to providing a work environment that is free fromunlawful discrimination and harassment. The City prohibits discrimination orharassment based on protected characteristics, including race, color, nationalorigin, ancestry, creed, religion, sex, sexual orientation (including perceivedsexual orientation), gender, gender identity, gender expression, disability,age 40 years or older, pregnancy or related condition, military, veteran statusor uniformed service member status, genetic information, marital status or anyother status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. Inaddition to the City's commitment to equal opportunity employment, theCity strictly prohibits discrimination or retaliation against an employeewho raises any reasonable concern about workplace violations of governmenthealth or safety rules or a significant threat to the health or safety of Cityemployees or the public, if the City controls the workplace conditionsgiving rise to the threat or violation.


Note: Some information in your application may be public information under the Colorado Open Records Act.