Senior Quality Customer Support Specialist - The Toro Company

Senior Quality Customer Support Specialist – The Toro Company Applicants must be legally authorized to work in the United States. The company does not sponsor employment or other visa types, regardless of expiration date, now or in the future. Overview The Senior Quality Customer Support Specialist provides on‑site support at Toro customer locations regarding product quality issues, utilizing technical proficiencies and mechanical aptitude. The role acts as a vital liaison between customers and the company, focusing on enhancing customer satisfaction, product quality, and continuous improvement. Key Responsibilities Maintain on‑site presence or regularly scheduled preventive visits to the customer. Review packaging, handling, and setup of Toro product at the customer site. Issue internal CAPA using the internal tool and maintain communication with the customer until resolution. Coordinate sorting and containment activities and expedite return of samples. Conduct first‑level investigations on customer‑identified quality issues, including packaging/handling. Share quality response and corrective actions from Toro with the customer. Analyze quality performance data and review with the customer. Assist in developing and conducting customer training requirements with TAC. Be informed of product warranty issues and participate in warranty improvement activities. Maintain a good working relationship with the customer and promote company values. Visit Toro facilities to review corrective actions, new products, and processes. Travel up to one week per month (2 days advance notice) to assist in problem identification and resolution. Support launches of new products and product/process changes at the customer site. Document and share best practices and lessons learned for the knowledge base. Work Location & Travel This role will be based onsite at MTI Distribution in Brooklyn Center, MN. Fully remote is not available. Occasional travel to other company sites, distribution centers, or supplier locations may be required. Minimum Requirements High School Diploma or GED equivalent required. 4‑5+ years of experience in customer service, field technical support, quality assurance, or quality engineering roles. Experience preferably in operations, supply chain, or technical design capacity. Combination of technical proficiency, mechanical aptitude, strong communication skills, and a customer‑centric approach. Required Skills Quality focus and problem solving: Strong understanding of quality assurance principles and practices. Technical skills: Proficient in troubleshooting technical issues; familiarity with relevant technologies and tools. Communication: Excellent verbal and written communication skills; ability to explain complex concepts clearly to non‑technical users. Intermediate competency in MS Office. Customer‑orientated: Strong customer service orientation with a passion for enhancing customer satisfaction. Analytical: Ability to analyze data and feedback to identify improvement opportunities. Team player: Collaborative mindset with the ability to work effectively across departments. Maturity: Ability to maintain composure during stressful situations and focus on the ultimate objective. Decision‑making: Ability to make good decisions and resolve issues using instruction, training, and analytical skills. Empathy, patience, tenacity, and adaptability. Preferred Qualifications Bachelor’s degree in engineering or a related field (or equivalent experience). Benefits Competitive salary ($90K – $97700) based on skills, experience, education, and location. Comprehensive medical, dental, vision plan. 401(k) plan. Casual corporate environment. Wellness resources (mental health and financial health). Paid volunteer time (20 hours per year). Daily Pay app access for early pay. Equal Opportunity Statement The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non‑merit factors. We are committed to creating a welcoming environment for all employees. Recruitment Notice All legitimate opportunities must be applied for directly through our official careers page at jobs.thetorocompany.com or via Workday. No fees or disclosure of personal financial details are required during the recruitment process. #J-18808-Ljbffr