Customer Service Representative - Tech support/help desk

Job Description

Job Description

Join Our Customer Service Team!

A small, growing company in downtown OKC is hiring for an overnight tech support position.

Do you love helping people and solving problems? Are you the friend everyone calls when their computer is acting up? Do you prefer the night shift where things can be quieter and you have more flexibility during the day for other things? If so, we want to hear from you!

Who We Are

We're a small, growing company based in downtown Oklahoma City. Our team is close-knit, our customers come first, and we genuinely enjoy what we do. We're looking for one more friendly face to join our Customer Service team in person downtown.

What You'll Do

You'll spend most of your nights helping customers and prospective customers who reach out to us by phone or email. Sometimes that means answering everyday questions, and at times it means rolling up your sleeves and helping someone troubleshoot a technical issue. No two shifts are exactly the same, and that's part of the fun.

The Schedule (Here's the Cool Part)

Forget the typical Monday-through-Friday daytime grind. Your overnight work week looks like this:

• Friday, Saturday and Sunday: 12-hour overnight shifts from 8:00pm to 8:00am

• Every other week has built in overtime by working a Thursday night, so you work 36 hours one week and 48 hours the next.

• In addition to the built-in overtime every other week, you'll be paid a shift differential for working the night shift.

If you're someone who actually likes working overnight, this could be a perfect fit.

You Might Be a Great Fit If You...

• Bring a good attitude to work every day

• Pick up new things quickly

• Are comfortable with computers and enjoy troubleshooting

• Can juggle multiple tasks without dropping the ball

• Listen carefully and follow instructions well

• Have good written and oral communication skills

• Prefer working the night shift to have more flexibility during the day

What's In It For You

• Paid vacation, holidays, and sick days

• Full health and dental insurance

• IRA with company match - we help you save for the future

• Company-paid life insurance

• Working a total of seven shifts every two weeks (three days on + four days off, then four days on + three days off)

Ready to Apply?

Give us a call! Candidates who call this number will get priority consideration : (Four-zero-five) 548-3172

We believe in the power of communication. We have been providing advanced telecommunications solutions since 1995 and pride ourselves on providing excellence in our products and outstanding customer service. We're based in Oklahoma City and have strong moral values that guide us in every aspect of our work.

Company Description

We believe in the power of communication. We have been providing advanced telecommunications solutions since 1995 and pride ourselves on providing excellence in our products and outstanding customer service. We're based in Oklahoma City and have strong moral values that guide us in every aspect of our work.