Customer Support Representative

Job Description

Job Description

Job Overview:

As a Customer Service Representative, you will play a crucial role in providing exceptional service to our diverse customer base. This position offers the opportunity to utilize your communication skills, phone etiquette, and customer service expertise to ensure customer satisfaction and retention.

Key Responsibilities:

• Respond to customer questions regarding extended warranties and GAP coverage with professionalism and courtesy.
• Assist contract holders and repair facilities with inquiries related to claims processing and payments.
• Provide support to other departments when necessary.
• Initiate GAP claims and ensure accurate documentation.
• Perform data entry for new contracts.
• Support various functions within the Customer Service Department.
• Participate in special projects as assigned.
• Carry out any additional duties assigned by Management.

Qualifications:

• At least 1 year of experience in an inbound call center or customer service related role (preferred).
• Strong communication abilities and excellent phone etiquette.
• Ability to assess customer needs and deliver effective solutions.
• Proficiency with data entry; experience using CRM systems is a plus.
• Exceptional attention to detail and organizational skills.
• Bilingual in English and Spanish is highly preferred.

Education Requirements:

High school diploma

COMPANY BACKGROUND

Phoenix American has been a trusted provider in the administration of Vehicle Service Contract and GAP Waiver programs since 1985. We are dedicated to the success of our associates by offering advanced technological solutions to dealers and finance companies, which will enhance their profitability with flexible, and financially stable F&I products. Our extensive expertise in the vehicle service contract industry combined with our longstanding insurance partnership with members of the Nationwide® Insurance group, rated A+ XV (Superior), have established us as a leader in the Service Contract and GAP Waiver industry.

Join our team as a Customer Service Representative where you can showcase your talents, grow professionally, and contribute to our commitment to exceptional customer service. We offer competitive compensation, rich benefit plan offerings, opportunities for advancement, and a supportive work environment. Apply now to be part of our dynamic team!

Shift: Day shift

Work Location: Hybrid / Remote in Miami, FL 33126