Service Coordinator and Estimator Hydraulic Shop

Description

Horner Industrial Group, a family-owned company with over 75 years of success in the industrial services industry, is seeking to add a valued team member to our hydraulic cylinder repair shop in West Chester, OH.

The Hydraulic Cylinder Service Coordinator & Estimator is responsible for overseeing the daily workflow of the shop while preparing accurate estimates and providing technical support to customers. This role serves as the central point of communication between customers, technicians, and internal departments to ensure efficient job flow, high-quality service, and an exceptional customer experience. The ideal candidate is highly organized, detail-oriented, and brings hands-on experience in hydraulic cylinder repair along with strong customer relationship skills.

Key Responsibilities

• Prepare detailed and accurate estimates for hydraulic cylinder repairs, rebuilds, and replacements
• Review incoming jobs, assess scope of work, and coordinate workflow through the shop
• Serve as point of contact for customers via phone, email, and in-person interactions
• Provide technical support and guidance to customers regarding hydraulic cylinder issues, repair options, and timelines
• Build and maintain strong customer relationships through consistent communication and follow-up
• Coordinate scheduling with shop technicians to ensure efficient turnaround times and on-time delivery
• Track job progress and proactively communicate updates, delays, or changes to customers
• Maintain organized job files, documentation, and records for all service work and estimates
• Collaborate with internal teams including scheduling, shipping, purchasing, and technicians to support operational efficiency
• Identify opportunities for process improvements and workflow optimization

Qualifications

• Experience working in an industrial repair shop environment (hydraulics, machining, or motor repair)
• Hands-on experience with hydraulic cylinder repair, rebuilding, and troubleshooting
• Proficient in basic computer systems including ERP systems, Microsoft Office, and email communication
• Proven experience in estimating/quoting industrial repair work
• Strong understanding of hydraulic systems and components
• Excellent organizational and time management skills with the ability to manage multiple jobs simultaneously
• Strong customer service and communication skills (written, verbal, and face-to-face)
• Detail-oriented with a high level of accuracy in documentation and estimating
• Self-starter who takes initiative and thrives in a fast-paced environment
• Ability to build and maintain strong working relationships with customers and team members

Horner Industrial Group offers competitive pay along with a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) retirement plan.

Horner Industrial Group is proud to be an Equal Opportunity Employer.