Senior Staff Product Designer - Customer Experience

Senior Staff Product Designer

Aurora's mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. We are looking for a Senior Staff Product Designer to join as the design lead for our Customer Experience team, reporting directly to the Head of Design. This is a player/coach role. You will carry significant IC responsibility while directly managing one Product Designer who is focused on load planning and exception management.

Your mandate is the end-to-end customer journey that makes autonomous freight a reality. You will design the suite of tools used by trucking and logistics companies to activate and manage daily operations for a fleet of self-driving trucks. While autonomous technology is genuinely new territory for our customers, your job is to design experiences that feel familiar, intuitive, and integrated into their existing ecosystems. This isn't a SaaS dashboard exercise. These are high-stakes operational tools that a vehicle operator or load planner needs to adopt to safely run an autonomous truck.

In this role, you will:

• Own the customer experience blueprint. Define how interactions with the Aurora Driver are consistent, simple, and unified with the broader operational ecosystem
• Design customer-facing digital tools across web, mobile, and partner integrations
• Do just enough research to generate actionable insight, then use it to drive product decisions, not decorate them
• Tie your work directly to outcomes. For example, ensure support feels like a natural part of the product by designing self-serve recovery paths that allow users to resolve issues in under 5 minutes
• Manage and develop one Product Designer, and contribute to raising the bar for the broader design practice

Required qualifications:

• 8+ years of experience in product design, with a track record of leading complex, multi-workstream projects
• Experience formally managing other designers
• A portfolio showing end-to-end work across research and design for complex enterprise, operational, or mission-critical systems, with clear evidence of business impact
• Expertise in interaction design, information architecture, and UX research with a high bar for visual design quality
• Exceptional written and verbal communication skills, with the ability to translate research insights and design rationale into clear, compelling narratives for executive, cross-functional, and technical audiences

Desirable qualifications:

• Experience with autonomous technology, hardware-software integrated products, or physical supply chain logistics
• Demonstrated ability to use AI across the design lifecycle without losing judgment

Salary ranges for this position are $189,000 - $274,000 per year for roles based in San Francisco, CA, and $171,000 - $247,000 per year for roles based in Pittsburgh, PA. Aurora's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

Aurora operates in a hybrid work environment where Aurorans are in office at least 3 days per week.

At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization's long-term success by prioritizing working safely, no matter what.

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io.