Tier 1 Field Support Specialist

Install, configure, and maintain equipment and systems across customer sites.
Diagnose, analyze, and repair equipment malfunctions to minimize downtime.
Develop and implement preventive procedures to reduce future equipment issues.
Create and maintain lifecycle support documentation, including maintenance, safety, and operational procedures, using engineering data, vendor resources, and COTS information.
Train employees and end u on proper operation, care, and troubleshooting of equipment.
Assess customer needs and recommend the most suitable products, services, or solutions.
Utilize industry knowledge, best practices, and hands-on experience to plan and accomplish goals effectively.
Perform a broad variety of technical tasks and may lead or mentor team members as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

4-6+ years of experience in this field or a related technical discipline.
Ablility to obtain a Public Trust clearance.
Willing to travel for training, site visits, and business needs.
Available for offhours support when needed to resolve urgent operational issues.
Experience creating and updating technical documentation, including validation against engineering and COTS sources.
Skilled in maintenance, repair, and troubleshooting of mechanical, electromechanical, electrical, and electronic systems; familiarity with PLCs.
Strong verbal and written communication skills for technical guidance, failure analysis, and problem management.
Able to coordinate with internal and external customers to resolve equipment and system issues.
Knowledge of lifecycle support practices.
Basic understanding of industrial control and systems concepts.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.