Senior Solutions Architect

Job Description

Job Description

L7 Informatics

Senior Solutions Architect - Onsite at Eli Lilly in Indianapolis, IN

At L7 Informatics, Inc., our mission is to revolutionize scientific processes and data management to accelerate precision health across life sciences, healthcare, and nutrition value chains.

Our end-to-end solutions and services enable researchers to make new genomics discoveries, precision therapeutics manufacturers to create higher fidelity therapies, health systems to provide superior diagnostics and standard of care, and precision agriculture to meet tomorrow's needs.

The L7 culture is one of the biggest reasons why our people choose to stay. Our culture is driven by four core values:

1. Collaboration: Listen empathetically to customers and colleagues. Seek first to understand. Actively listen with an open mind.
2. Innovation: Inspire each other to think big, bring new ideas, imagine all possibilities. Maintain a safe to fail environment where all ideas are welcome & valued. Be vigilant in our pursuit of creative solutions.
3. Excel: Strive for excellence in all we do. Elevate expectations and performance with every opportunity. Provide "best in class" product, customer service, employee experience.
4. Growth: We recognize we don't know everything. Be courageous to ask the hard questions, give and receive respectful & actionable feedback. Invest in time for continuous learning and development.

The most successful L7’ers are naturally persistent and resilient when it comes to solving problems and servicing our customers. They are full of grit, spunk and driven by our mission to make a positive impact on a very important industry that can improve healthcare for people around the world.

The Senior Solutions Architect will be responsible for overseeing end-to-end customer road mapping and guiding all phases of customer deployments design. They will play a crucial role in shaping our customers' strategic use of MES, LIMS, Scheduling, and ELN solutions, ensuring that our technology aligns with their business objectives and delivers maximum value. Additionally, they will be involved during the upfront sales process (50%), driving customer high-level requirements definition and base solutions architecture scoping to right size and adequately depict our customers' initial and longer-term ESP solutions design and scope of work. This role will be the primary tactical point of contact for assigned customers during and after ESP deployments.

What you will get to do

Support and participate in L7’s quality management system (QMS) by complying with the Quality Policy and SOPs, and by meeting L7’s QMS objectives. Plan the release roadmap and

Sales Engagement

• Engage in and support the sales process (at 50%), connecting with potential customers to understand their requirements and ensure our Orchestration, MES, LIMS, Scheduling, and ELN solutions fit their needs.
• Drive the solutions scoping, SOW proposal development, project scoping and estimates, support pre-sales demos, and presentations to ensure that our offerings meet customer expectations, content requirements, and L7 ESP’s standard functionality.

Solution Design and Architecture

• Ownership of the ESP MES and LIMS User Requirements Specification (URS). Manage the core URS to ensure all MES and LIMS capabilities are accounted for. Working with the customer, support the definition of the Customer specific URS for each scope of work, derived from the core ESP URS, during the Blueprinting / Requirements stage of the project.
• Design and architect MES, LIMS, Scheduling, and ELN solutions and orchestrations that integrate seamlessly with customers' existing systems and workflows.
• Generate and manage the development of architectural artifacts, integration plans, content requirements, and deployment strategies to ensure efficient and effective implementation.
• Collaborate with the Global Systems Architect to ensure adherence to ESP design standards which includes representation within the Architect Guild.

Customer Road Mapping

• Collaborate with assigned customers (upfront) to develop comprehensive roadmaps and delivery phases that align with their business goals and technological needs.
• Analyze customer requirements and existing processes to design tailored MES, LIMS, Scheduling, and ELN solutions and orchestrations that address specific challenges and opportunities.

Deployment Management

• Provide project team resource definition support and non-tactical oversight of all aspects of assigned customer ESP deployments, ensuring successful Agile implementation of MES/LIMS solutions from initial planning through final delivery.
• Work closely with internal MES/LIMS/ELN/Scheduling delivery SMEs to ensure the translation of customer requirements into accurate functional product configurations.

Customer Success and Support

• Serve as a primary point of contact for customers during and after initial ESP deployments, providing expert guidance and support to address any technical or operational issues.
• Monitor the progress of deployments, identify potential risks, and implement mitigation strategies to ensure successful outcomes.

Continuous Improvement

• Gather feedback from customers and internal teams to identify areas for improvement in our solutions and deployment processes.
• Contribute to the development of best practices, methodologies, and tools to enhance our ESP offerings.

What will make you a good fit*:

Expertise in MES and LIMS Solutions:

• Extensive experience designing, implementing, orchestration, and supporting Manufacturing Execution Systems (MES) and Laboratory Information Management Systems (LIMS), with a deep understanding of industry-specific challenges and requirements.

Customer-Centric Approach:

• Proven ability to develop and execute comprehensive customer roadmaps that align with business objectives, demonstrating a commitment to delivering tailored solutions that address client needs and drive success.

Sales and Solution Scoping Skills:

• Experience engaging with customers during the sales process to understand their needs, contribute to solution scoping, and effectively communicate the value of MES and LIMS solutions.

Project Management Experience:

• Strong background in supporting end-to-end Agile deployments, including project planning, resource coordination, and risk management, ensuring successful and timely delivery of solutions.

Technical Architecture and Integration:

• Skilled in designing and architecting technical solutions that integrate MES and LIMS systems with existing infrastructure, demonstrating a capacity to create scalable and efficient solutions.

Advanced Problem-Solving Abilities:

• Ability to identify and address complex technical issues, providing expert guidance and support to ensure smooth deployments and optimal system performance.

Industry Knowledge:

• In-depth understanding of manufacturing and laboratory processes, with the ability to translate business requirements into actionable technical solutions that enhance operational efficiency.

Strong Communication Skills:

• Excellent verbal and written communication skills, with a proven track record of effectively engaging with stakeholders at all levels, from technical teams to executive leadership.

Adaptability and Continuous Improvement:

• Demonstrated ability to adapt to evolving customer needs and industry trends, actively seeking feedback to improve solutions, processes, and tools.

Regulatory and Compliance Awareness:

• Familiarity with industry standards and regulatory requirements related to MES and LIMS systems, ensuring that solutions meet compliance and quality standards.

*For the Senior Solutions Architect role, the expectation is that the experience level is higher and the employee is able to provide a deeper level of guidance and decision making after having been a successful Solutions Architect for several years.

What will make you stand out:

Innovative Solution Design:

1. Demonstrated success in developing innovative MES and LIMS solutions that go beyond conventional approaches, showcasing creativity in addressing unique or complex customer challenges.

Leadership in Large-Scale Projects:

1. Experience leading large-scale MES and LIMS implementations, including managing cross-functional teams and delivering projects that have significantly transformed customer operations.

Thought Leadership:

1. Active involvement in industry forums, conferences, or publications, demonstrating thought leadership and a deep understanding of emerging trends and technologies in MES and LIMS.

Exceptional Customer Relationships:

1. Established history of building and maintaining strong, long-term relationships with key clients, resulting in high levels of customer satisfaction and retention.

Strategic Vision:

1. Ability to anticipate future industry trends and customer needs, contributing to strategic planning and positioning of MES/LIMS solutions to maintain a competitive edge.

MES

Familiarity with solutions like PAS-X, Syncade, L7 ESP MES, and PharmaSuite.

LIMS

Familiarity with solutions like LabWare, LabVantage, and L7 ESP LIMS

Integration

L4: ERP, QMS, LMS L3: LIMS, MES, & Scheduling, L2: Automation & Data Historians

Middleware

Skills in using middleware solutions and APIs to facilitate data exchange between different systems and components. Mulesoft, TIBCO, IBM Integration Bus, etc.

Relational DB

PostgresSQL, Oracle, DB2

Cloud

Amazon Cloud, Azure

Others

Jira, Confluence, SharePoint, Microsoft Project, Document Management Systems, Validation tools/skills, Analytics tools, Programming and Scripting languages, and Change Management tools

The (Typical) Hiring Process

• A phone call with one of our hiring managers to learn more about the role and your background
• Quick conversation with someone from our talent team
• A technical take home assignment (if applicable)
• Interviews with 2-3 members of the team
• Final interview with hiring manager

Even if your experience and skills do not exactly match the job description, we value passion and curiosity and recognize that everyone comes with a unique background and perspective. If you’re not sure if you meet the qualifications of this exact role, we encourage you to join our Talent Community on our career page so that we can consider you for the right role when it the need arises.

EEO STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.