Solutions Consultant - IDCS

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

What you’ll enjoy

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The IDCS Solutions Consultant collaborates with SHI sales teams to interpret customer requirements, manage technical projects, and ensure the successful delivery of rack integration services. This role provides expert technical consultation on partner products, interfaces with vendors to review new technologies, and estimates resources for project implementation. The Integration Solutions Consultant must demonstrate strong leadership, communication, and organizational skills to deliver a world-class customer experience and mentor team members in the Integration Services Data Center department.

Role Description

• Collaborate with SHI sales teams to interpret customer requirements and update design documentation.
• Assist in identifying, scoping, and closing opportunities through customer meetings and presentations.
• Lead and manage technical customer projects to ensure successful delivery of rack integration services and deployments.
• Provide technical consultative and support services as an expert in partner products and solutions.
• Interface with partner vendors to review upcoming technologies.
• Estimate resources, time frames, and quality for successful project implementation.
• Communicate with management at various levels within and outside the organization.
• Ensure SHI’s enterprise solutions meet customer expectations and business needs.
• Deliver a world-class customer experience that aligns with SHI standards.
• Mentor and support team members in the Integration Services Data Center department.

Behaviors and Competencies

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
• Training: Can take ownership of complex training initiatives, collaborate with others to design and deliver effective training programs, and drive results in skill enhancement.
• Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
• Project and Goal Focus: Can create new strategies or visions to enhance project focus and goal achievement.
• Time-Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.
• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
• Willingness to Learn: Conceptual Thinking: Can develop and apply major conceptual frameworks to solve major problems, can adapt these frameworks based on major changes in the problem context, and can support others in their conceptual thinking.
• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

Skill Level Requirements

• Capability to accurately compile and manage Bills of Materials (BOMs) to ensure all necessary components are listed for manufacturing and assembly processes.
• Expertise in designing and managing IT infrastructure, including concepts such as virtualization, high availability architectures, and clustering solutions to ensure optimized performance and reliability.
• Ability to create clear and effective technical documentation.
• The ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively.
• The ability to diagnose, address, and resolve technical problems or malfunctions in systems or processes.

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 5+ years of experience in relevant field or equivalent.
• Ability to work flexible hours
• Advanced OEM (e.g. HPE, Dell EMC, Lenovo, Cisco, etc.) certification preferred, or willingness to obtain upon employment required

The base salary for this position is $60,000 - $92,000.

The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $72,000 - $100,000.

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status