Account Manager, SaaS Growth & Client Success

Job Description

Job Description

About VIV

VIV is a growing technology company helping thousands of businesses across the United States simplify their operations, attract more customers, and increase revenue.

What started as a website and digital marketing company has evolved into a comprehensive business technology platform. Today, we provide businesses with software, AI-powered tools, marketing automation, customer engagement solutions, websites, and integrations designed to help them operate more efficiently and grow.

As we continue expanding our software offerings, we're looking for an Account Manager who can help our existing customers get more value from VIV while identifying opportunities to introduce additional products and services.

About the Role

We're looking for someone who enjoys building relationships, solving problems, and selling technology.

As an Account Manager, you'll work directly with our existing clients through proactive outbound calls, regular account check-ins, customer support, and consultative sales.

This is not a traditional customer support position, and it isn't a cold-calling sales role.

You'll be working with businesses that already trust VIV, helping them understand how our technology can improve their operations and identifying additional software solutions that fit their needs.

Your success will be measured by client satisfaction, retention, and the recurring revenue you generate through account expansion.

What You'll Do

Client Relationships & Support

• Proactively reach out to existing clients to check on satisfaction, performance, and business needs.
• Serve as a primary point of contact for assigned accounts.
• Respond to customer questions, provide basic product support, and coordinate resolutions with internal teams.
• Identify potential client concerns and work to resolve issues before they lead to cancellations.
• Educate customers about new VIV products, features, and capabilities.

SaaS Sales & Account Growth

• Identify opportunities to upgrade clients into additional software packages and subscription services.
• Present VIV's software offerings through calls, demonstrations, and consultations.
• Recommend solutions based on each client's business goals.
• Manage your own pipeline of upsell and cross-sell opportunities.
• Close new subscription sales and meet monthly recurring revenue targets.
• Help existing customers adopt new features, integrations, and AI-powered tools.

Account Management

• Maintain accurate CRM records, including client conversations, opportunities, and follow-up activities.
• Monitor account health and identify customers who may need additional attention.
• Work closely with VIV's onboarding, support, marketing, and production teams.
• Contribute ideas for improving customer retention, product adoption, and account growth.

What We're Looking For

• Experience in account management, customer success, inside sales, or SaaS sales.
• Strong communication skills and confidence speaking with business owners.
• A customer-first mentality paired with a natural ability to identify sales opportunities.
• Comfort making outbound calls and proactively starting conversations.
• Ability to understand and explain software products without needing an extensive technical background.
• Strong organizational skills and experience using CRM systems.
• A self-motivated individual who enjoys working toward measurable goals.

Preferred Qualifications

• Experience selling SaaS subscriptions or recurring services.
• Familiarity with CRM platforms, marketing automation, AI tools, or business software.
• Experience working with small and midsize businesses.
• Previous responsibility for customer retention or account expansion.

Compensation & Benefits

• Competitive base salary of $50,000 to $60,000.
• Uncapped commission on qualifying software upgrades and new recurring revenue.
• Performance bonuses tied to customer retention and account growth.
• Opportunities for career advancement as VIV expands its software platform and account management team.
• Additional company benefits discussed during the hiring process.

Why Join VIV?

You'll join an established technology company with thousands of existing business relationships and a growing portfolio of software products.

Rather than spending your days prospecting for cold leads, you'll have the opportunity to build relationships with existing customers, introduce technology that makes a difference in their businesses, and earn commissions as you help those accounts grow.

We're looking for someone who wants to do more than answer support calls. We want someone who can become a trusted resource for our clients and play a meaningful role in VIV's continued growth.

Apply to join the VIV team.

VIV is a creative agency helping local businesses reach their goals with essential online marketing tools.

We started with one goal: Empower entrepreneurs

At VIV, our mission is to support small businesses in their growth journey by providing the tools and resources they need to succeed. We believe that when local businesses flourish, they positively impact their communities—creating jobs, supporting families, and driving charitable efforts. Our goal is to empower entrepreneurs with a comprehensive platform that integrates technology and talent for seamless business management and growth.

Company Description

VIV is a creative agency helping local businesses reach their goals with essential online marketing tools.\r\n\r\nWe started with one goal: Empower entrepreneurs\r\n\r\nAt VIV, our mission is to support small businesses in their growth journey by providing the tools and resources they need to succeed. We believe that when local businesses flourish, they positively impact their communities—creating jobs, supporting families, and driving charitable efforts. Our goal is to empower entrepreneurs with a comprehensive platform that integrates technology and talent for seamless business management and growth.