Shop Leader - Ballston

Shop Leader

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in Washington, D.C., Virginia, Maryland, Colorado, and even more on the way! We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We're hiring a Shop Leader at our Ballston location!

CYM Shop Leaders partners with management to support daily shop operations. The Shop Leader will motivate and lead team members, uphold standards in the kitchen and front of house, and ensure a safe, positive environment for guests and the team. While working as a Shop Leader, you will lead all team members and keep the shops buzzing having fun while creating an incredible dining experience for our guests. Shop Leaders ensure daily tasks are completed and team members are fully prepared for their shifts. Shop Leaders are hardworking, passionate, and demonstrate strong leadership and coaching skills. Shop leaders will also work hourly Front of House or Kitchen Supervisor roles for some shifts. This role will lay the groundwork for future growth, leadership opportunities, and promotion within Call Your Mother.

Company Core Values & Expectations:

• Vibrant You are abundantly happy, fun, passionate, playful, and kind
• Integrity You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• Belonging You will work as a team to make people feel welcome
• Energy You are active, proactive, and work hard to make things happen
• Seize the Moment You make the most of every guest opportunity by saying yes and by trying new things, and by being original

As a CYM team member, you'll make an impact by:

• Creating extraordinary moments for our team members
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods
• Being yourself and making genuine relationships with team members

Your responsibilities will be:

• Managing operations of the shop including preparing the shop to open, executing service, to closing; all at the highest level
• Provide direct leadership during assigned shifts, ensuring efficient workflow and high team performance
• Serving as an ambassador of CYM VIBES and owning all guest experience moments, ensuring satisfaction and exceptional service
• Proactively solving any problems that arise and always taking initiative to keep the shop running at its best, most efficient capacity
• Manage and lead team members through regular VIBE Ups, on-the-job training, coaching, and motivation to deliver great guest experiences
• Support and enforce CYM's high operational standards by holding yourself and your team accountable to checklists, recipes, and standardized tools
• Maintain cash handling procedures, including processing transactions and daily financial reporting
• Collaborate with your General Manager and fellow leaders to create a positive, inclusive, and efficient work environment
• Assist in managing and maintaining the shop's cleanliness, organization, equipment, and physical spaceincluding storage, R&M issues, trash pickups, linens, and deep cleaning
• When applicable, ensure daily vendor orders are placed accurately and on time to maintain inventory and prep
• Demonstrate focus on all food safety standards and commitment to a safe shop environment
• Complete required training, including harassment prevention, and reinforce policy compliance with the team; act as a model of compliance in handling incidents, emergencies, and escalating employee or guest issues appropriately
• If there is an issue (call-outs, emergency), the Shop Leader will solve it in the best interest of the shop and escalate to Management including General Manager and District Manager
• Work as a FOH Team Member or Kitchen Supervisor on some shifts to stay hands-on and lead by example

You'll be a great addition to the CYM team if you:

• Have 1-2 years experience in a shift leader or keyholder role
• Have ServeSafe Manager's Food Safety Certification
• Are hospitality-oriented and hold a passion for the guest experience
• Take initiative, you're proactive, and can think of the big picture
• Have high-energy, positive can-do attitude that thrives in fast-paced environment
• Treat others with kindness and respect
• Are a team player and always willing to help others
• Work calmly and effectively under pressure; seek to solve problems
• Communicate clearly and efficiently; Proven coaching and leadership skills for a diverse staff
• Can work flexible shifts and schedules, inclusive of weekends and holidays.
• Must complete a background check

Physical Requirements:

The physical demands for this position include standing for extended periods, lifting up to 50 pounds, and frequently bending and reaching overhead. The role requires manual dexterity to handle tools and equipment, the ability to work in temperatures ranging from hot to cold, and occasional work in tight spaces or outdoor weather conditions. Employees must maintain near-constant communication with multiple individuals, possess close, distance, and peripheral vision, and be able to occasionally sit, squat, and kneel. The position also requires working in a constant state of alertness while adhering to safe work practices.

You'll love working at CYM because:

• Starting wage: $21.95/hourly, plus tips for all positions. With tips, your pay is likely to range from $26-30/hour.
• Exciting opportunities for growth and development! With CYM's continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
• Great people, real support, and incredible VIBES. We're focused on a positive, people-first culture where everyone feels they belong and they're supported. You'll find a team that's welcoming, celebrates wins together, and most importantly, keeps things fun every day!
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.
• Never work nights! We open early, wrap up early, and make space for real work-life balance. Our morning and afternoon hours mean you'll have your nights free to live your life and prioritize what matters most.

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.