Vice President, Application Support Manager

Vice President, Application Support Manager

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Vice President, Application Support Manager to join our Production Services team. This role is located in Lake Mary/FL or Pittsburgh/PA.

In this role, you'll make an impact in the following ways:

• Diagnose and resolve complex application issues rapidly to support stable operations and reduce downtime.
• Conduct post-mortem analysis to identify root causes and prevent future issues.
• Communicate technical issues clearly to non-technical stakeholders and collaborate effectively with developers and other partners.
• Maintain composure during outages and high-priority incidents, often working under strict SLAs.
• Maintain detailed system logs and incident reports to support tracking, reporting, and continuous improvement.

To be successful in this role, we're seeking the following:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications in application support or IT service management preferred. EXPERIENCE: Typically 6-10 years of experience.
• Knowledge of Linux/Unix shell scripts for automation and understanding processing stages.
• Ability to run complex SQL queries and procedures for data analysis and debugging, with knowledge of Oracle and execution plans.
• Knowledge of Docker for containerization and Kubernetes for orchestration.
• Proficiency in App Engine to facilitate provisioning servers and scaling app instances based on demand.
• Understanding of OneDesk as a centralized platform to streamline software deployment workflows.
• Understanding of Kafka message broker for messages sent to different application topics and monitoring for lags.
• Understanding of ServiceNow ticketing systems to request and transition with proper documentation.
• Ability to interrogate logs through Splunk, including use in the ODH reporting system that hooks up with Nexen through plugins.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here's a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.