Sr. Creative Account Manager

Senior Creative Account Manager Responsible for orchestrating the end‑to‑end workflow of creative campaigns across Mint Mobile & Ultra Mobile, including UX/UI, social (organic and paid), digital, and integrated marketing initiatives. This senior‑level role requires strategic thinking, independent problem solving, and strong stakeholder management. Senior‑Level Ownership & Independent Problem Solving Operate with a high degree of autonomy, independently managing multiple projects and workstreams without close direction. Apply strategic, high‑level thinking to anticipate workflow challenges, identify risks early, and develop proactive solutions. Exercise sound judgment in ambiguous situations, making confident decisions on prioritization, resourcing, and escalation. Serve as a trusted senior resource for internal teams and stakeholders, bringing a solutions‑oriented mindset and calm, authoritative presence to complex or fast‑moving projects. Campaign Management & Creative Strategy Lead the creative development process for acquisition campaigns and social initiatives, coordinating with internal clients and agency partners to ensure visual assets and copy strategies align with business goals and brand standards. Manage and support fully integrated campaign efforts—spanning UX/UI, social, digital, and other creative channels—ensuring high‑quality executions across all touchpoints. Measure success through alignment of creative outputs with project objectives, delivery timeliness, and contribution to overall campaign performance. Project & Workflow Management Lead creative account workflows from initiation through final delivery across all creative channels, managing day‑to‑day production, account operations, and project coordination for both XD and social workstreams. Independently scope and monitor workloads across simultaneous projects; proactively identify and communicate timeline risks, resource constraints, deliverable schedules, and scope changes. Manage day‑to‑day escalations and troubleshoot creative production challenges, ensuring workflow blockers are resolved quickly and teams remain on track. Stakeholder & Meeting Coordination Serve as the primary point of contact for all project meetings—kick‑offs, WIPs, creative reviews—facilitating discussion, maintaining accurate decision records, and distributing clear action items. Act as the liaison between internal business stakeholders and creative teams, translating business requirements into clear, actionable creative briefs and project scopes. Manage relationships and coordination with external partners, ensuring deliverables meet briefs, timelines, and campaign objectives. Cross‑Functional Collaboration Collaborate with internal creative teams—UX/UI, Design, Copy, Animation—and marketing partners to coordinate schedules, align on deliverables, and remove workflow blockers. Collaborate with the Sr. Creative Director and lane leads on process optimization and to develop scopes of work based on business and functional requirements. Qualifications Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR equivalent combination of education and experience (Required). Acceptable areas of study include Marketing, Advertising, or related fields. 4–7 years of Solid Creative Account Development Management (client and/or agency experience). 4–7 years of experience managing innovative creative ideas while adhering to brand guidelines. Strong understanding of Direct Marketing techniques. Ability to optimize creative based on results and handle multiple projects simultaneously. At least 18 years of age and legally authorized to work in the United States. Additional Information Travel required: Yes. DOT regulated: No. Safety sensitive: No. Base pay range: $86,900 - $156,700. Corporate bonus target: 15 %. Benefits Medical, dental, and vision insurance. Flexible spending account, 401(k), employee stock grant & purchase plan. Paid time off, paid holidays, and parental/family leave. Tuition assistance, college coaching, and other educational benefits. Optional voluntary insurance coverages (life, disability, AD&D, long‑term care). Mobile service & home internet discounts, pet insurance, commuter & transit programs. EEO Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation Statement If you have a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile