Account Partner Director (Retail)

Role Overview The Account Partner Director, Retail Professional Services is a senior client‑facing leader responsible for driving the successful delivery and expansion of Salesforce Professional Services engagements within a portfolio of retail industry accounts. This role combines deep industry expertise, executive relationship management, and services sales acumen to ensure customers achieve maximum value from their Salesforce investments. Key Responsibilities Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of retail accounts, building trusted advisor relationships with C-suite and senior stakeholders Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to retail industry needs Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on‑time/on‑budget delivery Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success Maintain a strong understanding of retail industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance Accurately forecast services pipeline and revenue within assigned territory Required Qualifications 10+ years of experience in professional services, consulting, or services sales, with significant experience in the retail industry Proven track record of managing and growing enterprise client relationships and exceeding revenue targets Strong understanding of Salesforce platform capabilities and how they apply to retail business processes (Commerce, Marketing, Service, Data/AI) Demonstrated ability to develop and present complex services proposals to executive audiences Excellent communication, negotiation, and presentation skills Experience working in a matrixed environment, collaborating across sales, delivery, and product teams Preferred Qualifications Salesforce certifications (e.g., Administrator, Sales Cloud, Service Cloud, or industry‑specific) Experience with agile delivery methodologies Compensation & Benefits The typical base salary range for this position is $182,715 - $244,465 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. time off programs medical dental vision mental health support paid parental leave life and disability insurance 401(k) employee stock purchasing program More details about company benefits can be found at the following link: Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. 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