Hospitality Shift Leader

A Shift Leader at Chick-fil-A Trailhead is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are leading the team members in their area of responsibility and completing tasks to set the restaurant forward for the next shift. Shift Leaders lead by example and set the tone that others will follow, ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Part-time: Typically 3 days and 20+ hours/week; schedule may vary based on business needs.
• Full-time: Typically 5 days and 35+ hours/week; schedule may vary based on business needs.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Competitive pay
• Paid time off (Role and tenure dependent)
• 401k with employer match
• Meal allowance
• Uniform allowance
• Referral program
• Virtual Healthcare plan through Direct to Care for all employees and their households
• Company benefit eligibility for employees scheduled 30+ hours/week
• Emergency Assistance Fund through the Together Fund
• Life Insurance for all team members
• Employee Assistance Program (EAP for legal, financial and mental health support)
• Best in class development to help you reach your professional goals
• Scholarship opportunities
• Corporate discounts through PerkSpot
• Opportunities to travel as a grand opening trainer (role and tenure dependent)

Job Responsibilities:

• See and shape the future of the team and the business, multitasking efficiently to identify opportunities for growth while maintaining high standards of service 
• Engage and develop others leading with a servant-hearted approach and working collaboratively as a dependable, adaptable team member
• Reinvent constantly, offering solutions oriented suggestions and inputs for continuous improvement
• Value results and relationships, communicating clearly and professionally with guests and team members and executing cash management with excellence, elevating any discrepancies immediately.
• Embody the values modeling a safety-first mindset, a people-focused heart and a spirit of fun!

Qualifications and Requirements:

• Eligible to work in the United States
• Minimum 18 years old
• Friday and Saturday availability
• Ability to attend periodic leadership meetings on Sundays
• Demonstrated leadership experience preferred
• Maintain a reliable source of transportation
• Consistent, reliable, and punctual
• Cheerful, positive attitude and customer-service oriented
• Strong interpersonal skills and attention to detail
• Strong written and verbal communication skills
• Ability to multi-task and work independently or in a team environment
• Ability to open and/or close, potentially serving as a key holder
• Ability to stand and remain active on your feet for the duration of your shift
• Willingness to work a flexible schedule, including evenings and weekends, as needed
• Willingness to be outside in weather ranging from 30-100 degrees
• Ability to lift and carry 50 lbs on a regular basis
• Reasonable accommodations available in accordance with ADA guidelines

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies. Chick-fil-A Trailhead is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.