Enrollment & Matching Specialist, Bilingual

Job Description

Job Description

Salary: $22.75 to $29.40 hourly DOE

Enrollment & Matching Specialist, Bilingual

DEPARTMENT: Program

FLSA STATUS: Non-Exempt (Hourly), Full-Time

REPORTS TO: Senior Program Manager, Enrollment & Volunteer Initiatives

WORK LOCATION & TRAVEL: Flexible hybrid in-office/remote work schedule; some local travel within San Diego County required.

JOB SUMMARY:

Essential to the BBBS mission, the primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while exercising a high degree of independent judgment in applying BBBS standards and practices. A high level of customer service, with a focus on volunteer options and child safety, is expected throughout the enrollment and matching process. This position may be assigned duties within all Service Delivery Model (SDM) functions (CRS, EMS, MSS) and any program, based on organizational needs.

PERFORMANCE MEASURES:

The successful incumbent will produce positive outcomes in the following areas: preparing professional assessments and matching recommendations for child and volunteer applicants, supporting child safety, and achieving individual and team goals on a monthly and annual basis.

JOB RESPONSIBILITIES:

• Evaluate and enroll volunteers: Assess volunteer suitability through interviews, orientations, and completion of all enrollment requirements. Conduct home visits and reference checks, as needed, to support appropriate placements. Enroll Big Couple volunteer applicants as part of the volunteer program.
• Enroll and support youth and families: Interview children and parents/guardians in English and Spanish, provide child safety education, complete all enrollment steps, and identify additional family needs for referral to appropriate services.
• Conduct assessments and write reports: Prepare detailed and accurate assessments of volunteers, youth, and families. Analyze information to make informed recommendations regarding program participation, matching, and support, and maintain thorough documentation in agency systems.
• Match and support participants: Facilitate match meetings, align volunteer strengths and interests with agency services, and recommend ongoing support and training based on assessment findings.
• Ensure child safety: Apply agency policies, procedures, and risk management practices to support the safety of children, volunteers, and families in all interactions.
• Event participation: Attend and assist with tasks at two or more BBBS of SDC match events per year in support of the agency and participants.
• Collaborate and contribute: Partner with service delivery staff to support smooth transitions and strong matches. Assist with agency events, marketing, fundraising, and administrative efforts, as needed.
• Be a community ambassador: Represent BBBS at national and local events, promote programs, and foster engagement with volunteers, families, and the community.
• Other duties as

REQUIRED QUALIFICATIONS:

• High school diploma or GED equivalent and one of the following: a bachelors degree in social services, human services, or a related field; an associate degree or two years of higher education and two years of relevant work experience; or four years of relevant work experience in social work, counseling, social services, child development, or related fields.
• Bilingual fluency in Spanish is required.
• Experience working with both child and adult populations; assessment, intake, or interview experience preferred.
• Computer proficiency, including Microsoft Office applications such as Word, Outlook, and Excel.

DESIRED COMPETENCIES:

• Excellent relational assessment and interviewing skills.
• Strong written, verbal, and interpersonal communication skills with a strong customer service orientation.
• Ability to build appropriate assessment-based relationships and work effectively in multicultural environments.
• Ability to maintain confidentiality in the course of daily work.
• Strong collaboration skills and the ability to work effectively with match support and service delivery staff.
• Ability to manage time effectively, attend to detail, collect meaningful data, and exercise sound judgment.
• Ability to travel to meetings throughout the county.

PHYSICAL DEMANDS:

This role requires the ability to sit and work at a computer for extended periods, participate in meetings and interviews, travel locally within San Diego County, and attend occasional events or meetings outside standard business hours. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

TOTAL REWARDS & ENVIRONMENT

COMPENSATION Pay Range: $22.75 - $29.40 per hour. Compensation is determined based on the candidates relevant experience, education, and other job-related factors consistent with applicable law. This pay information is provided in accordance with applicable California and local pay transparency requirements.

WHAT WE OFFER
Wellness: Robust Medical, Dental, and Vision coverage; Life and AD&D insurance (employer-paid); and Flexible Spending Accounts (FSA).
Time Off: Accrued vacation and sick leave, plus 12 observed holidays and one floating holiday annually.
Financial: 403(b) Retirement Plan with employer matching and mileage reimbursement.
Purpose-Led Culture: Rewarding, mission-based work in a supportive and inclusive team environment.

HOW TO APPLY (Resume & Cover Letter)
All interested applicants must submit both a cover letter and resume to View email address on ziprecruiter.com. Final candidates may be subject to reference checks, background checks, and other applicable screening requirements consistent with agency practices and applicable law.

If you need assistance or a reasonable accommodation due to a disability to participate in the application or interview process, please contact HR at the email address listed above.

AT-WILL EMPLOYMENT DISCLOSURE
Employment with BBBS of SDC is at will. This means that either the employee or BBBS of SDC may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other communication creates a contract of employment for any specific duration or limits the at-will nature of employment.

EEOC DISCLOSURE
BBBS of SDC is an equal opportunity employer and is committed to creating an inclusive environment for all employees and applicants. BBBS of SDC complies with applicable federal, state, and local equal employment opportunity laws. Employment decisions are made without regard to race, color, religion (including religious dress and grooming), creed, national origin/ancestry, citizenship, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, medical condition, physical or mental disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We prohibit retaliation against individuals who oppose discrimination or participate in an investigation or proceeding related to discrimination or harassment.

This job description is intended to describe the general nature and level of work performed in this position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties, responsibilities, and organizational needs may change over time.